Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kristopher DeLeon

Texas City

Summary

Dynamic Process Leader at PetSmart LLC with a proven track record in operations management, enhancing production efficiency by 26%. Skilled in business process mapping and cross-functional coordination, I excel in team collaboration and continuous improvement, driving results through innovative solutions and effective leadership.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

4
4
years of professional experience

Work History

Process Leader

PetSmart LLC
11.2024 - Current
  • Observed safety practices and upheld standards.
  • Developed reports of organization and efficiency to increase production by 26%.
  • Scheduled appropriate number of employees to complete production tasks.
  • Read worker logs, product processing sheets or specification sheets to verify records adhered to quality assurance specifications.
  • Reviewed production schedules and streamlined processes.
  • Reported on findings and made proactive and targeted recommendation to senior leaders.
  • Prepared reports and technical documentation of day-to-day production processes.
  • Generated, submitted and presented reports to enhance product replenishment quality standards.
  • Mapped process workflows to enhance understanding of procedures.
  • Onboard and train new associates on standard operating procedures.
  • Communicating with customers to ensure a positive experience.
  • Analyzing profits and losses reports to diagnose issues while also interpreting ways to solve those issues

Merchandise Inventory Leader

PetSmart LLC
08.2023 - 11.2024
  • Completed physical inventory counts each week.
  • Performed data entry and completed proper paperwork.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Picked and packed order items.
  • Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
  • Transported merchandise pallets to move in warehouse.
  • Coordinated efficient organization, palletizing and transportation of completed packages.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
  • Supervised and trained new staff in performing census.
  • Conducted interviews by following stringent guidelines and confidentiality laws.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.

Customer Engagement Leader

PetSmart LLC
04.2023 - 08.2023
  • Provided information to customers by reviewing and educating about basic care and service of purchased equipment.
  • Promoted business retention and growth by providing services to 200+ customers per day, managing their needs and assisting with technical issues.
  • Trained staff on operating procedures and company services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Implemented and developed customer service training processes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded to customer requests for products, services, and company information.
  • Delivered prompt service to prioritize customer needs.

Associate Lead With Keys

PetSmart LLC
11.2022 - 04.2023
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Retail Sales Associate

PetSmart LLC
03.2022 - 11.2022
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Greeted customers and provided outstanding customer service.
  • Managed efficient cash register operations.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Recommended complementary purchases to customers, increasing revenue.
  • Listened to customer needs and desires to identify and recommend optimal products.

Maintenance Crew Member

Radiance Hair Salon LLC
04.2021 - 02.2022
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
  • Followed safety precautions to avoid personal injury and provide safe work environment.
  • Followed routine maintenance checklist.
  • Installed new locks, door handles, and door closers.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Properly handled, transported, and disposed of recycled materials.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
  • Safely and effectively handled wide range of cleaning products and solutions.

Education

Associate of Applied Science - Engineering Mechanics

College of The Mainland
Texas City, TX
05-2024

Skills

  • Operations management
  • Cross-functional coordination
  • Business process mapping
  • Innovation and creativity
  • SAP work order entry
  • Process documentation
  • Leadership trained
  • Workflow design
  • Collaboration
  • Preventive Maintenance
  • Adaptability
  • Process optimization
  • Multitasking Abilities
  • Continuous improvement
  • Teamwork and collaboration
  • Safety monitoring
  • Set up equipment
  • Problem-solving abilities
  • Update logs
  • Maintain safety
  • Problem-solving
  • Estimate costs
  • Material handling
  • Machine operation

Languages

Spanish
Native or Bilingual

Timeline

Process Leader

PetSmart LLC
11.2024 - Current

Merchandise Inventory Leader

PetSmart LLC
08.2023 - 11.2024

Customer Engagement Leader

PetSmart LLC
04.2023 - 08.2023

Associate Lead With Keys

PetSmart LLC
11.2022 - 04.2023

Retail Sales Associate

PetSmart LLC
03.2022 - 11.2022

Maintenance Crew Member

Radiance Hair Salon LLC
04.2021 - 02.2022

Associate of Applied Science - Engineering Mechanics

College of The Mainland

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