Kristopher Eitel
Broomfield,CO
Summary
Dynamic leader with a strong background in customer service and operations management. Skilled in decision-making and employee relations, with a track record of implementing training programs that boost team performance and client satisfaction.
Overview
12
12
years of professional experience
Work History
Operations Manager
Abc Window Cleaning Supply
Littleton, CO
10.2022 - Current
- Oversaw daily operations to ensure efficient workflow and quality service delivery.
- Implemented process improvements that enhanced productivity and reduced operational costs.
- Managed inventory levels, optimizing supply chain processes for timely deliveries.
- Developed training programs for staff, fostering skill development and team collaboration.
- Analyzed performance metrics to identify areas for operational enhancement and strategic planning.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Head of Customer Service
Abc Window Cleaning Supply
Littleton, CO
10.2022 - Current
- Led customer service team to enhance client satisfaction and retention.
- Developed training programs for new staff, improving onboarding efficiency and effectiveness.
- Implemented quality control measures to ensure consistency in service delivery.
- Analyzed customer feedback to identify trends and recommend process improvements.
Customer Sales and Service Expert
Abc Window Cleaning Supply
Littleton, CO
01.2016 - 10.2022
- Assisted customers with product inquiries and order placement, enhancing overall customer satisfaction.
- Resolved service issues efficiently, contributing to improved customer retention rates.
- Maintained up-to-date knowledge of products and promotions, providing accurate information to customers.
- Collaborated with team members to streamline sales processes and enhance service delivery.
- Documented customer interactions in CRM system, ensuring accurate record-keeping for future reference.
- Executed daily tasks with attention to detail, supporting smooth operations during peak hours.
- Provided feedback on customer trends and preferences to improve sales strategies and service approaches.
- Handled calls promptly and with courteous professionalism.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
Warehouse Worker
ABC Window Cleaning Supply
Littleton, CO
02.2015 - 01.2016
- Operated warehouse equipment to facilitate efficient material handling.
- Packaged and labeled products for shipping, adhering to safety standards.
- Maintained cleanliness and organization of work areas to promote safety.
- Collaborated with team members to streamline workflow processes.
- Conducted regular quality checks on supplies before distribution.
Customer Service Representative
DISH
Littleton, CO
01.2014 - 01.2015
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Managed billing issues and payment processing, ensuring accuracy in accounts.
- Trained new representatives on product knowledge and customer service protocols.
- Analyzed customer feedback to identify trends and improve service delivery.
Education
No Degree - Engineering
University of Colorado At Boulder
Boulder, COHigh School Diploma -
Heritage High School
Littleton, CO05-2011
Skills
- Problem-solving
- Operations management
- Warehouse operations
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Rapid and adaptable learner
- Collaborative team member
- Inventory management
- Interpersonal communication
- Time management
- Logistics oversight
Accomplishments
- Promoted to operations manager after eight years with the same company.
Timeline
Operations Manager
Abc Window Cleaning Supply
10.2022 - Current
Head of Customer Service
Abc Window Cleaning Supply
10.2022 - Current
Customer Sales and Service Expert
Abc Window Cleaning Supply
01.2016 - 10.2022
Warehouse Worker
ABC Window Cleaning Supply
02.2015 - 01.2016
Customer Service Representative
DISH
01.2014 - 01.2015
No Degree - Engineering
University of Colorado At Boulder
High School Diploma -
Heritage High School