Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kristopher Eitel

Broomfield,CO

Summary

Dynamic leader with a strong background in customer service and operations management. Skilled in decision-making and employee relations, with a track record of implementing training programs that boost team performance and client satisfaction.

Overview

12
12
years of professional experience

Work History

Operations Manager

Abc Window Cleaning Supply
10.2022 - Current
  • Oversaw daily operations to ensure efficient workflow and quality service delivery.
  • Implemented process improvements that enhanced productivity and reduced operational costs.
  • Managed inventory levels, optimizing supply chain processes for timely deliveries.
  • Developed training programs for staff, fostering skill development and team collaboration.
  • Analyzed performance metrics to identify areas for operational enhancement and strategic planning.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Analyzed and reported on key performance metrics to senior management.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.

Head of Customer Service

Abc Window Cleaning Supply
10.2022 - Current
  • Led customer service team to enhance client satisfaction and retention.
  • Developed training programs for new staff, improving onboarding efficiency and effectiveness.
  • Implemented quality control measures to ensure consistency in service delivery.
  • Analyzed customer feedback to identify trends and recommend process improvements.

Customer Sales and Service Expert

Abc Window Cleaning Supply
01.2016 - 10.2022
  • Assisted customers with product inquiries and order placement, enhancing overall customer satisfaction.
  • Resolved service issues efficiently, contributing to improved customer retention rates.
  • Maintained up-to-date knowledge of products and promotions, providing accurate information to customers.
  • Collaborated with team members to streamline sales processes and enhance service delivery.
  • Documented customer interactions in CRM system, ensuring accurate record-keeping for future reference.
  • Executed daily tasks with attention to detail, supporting smooth operations during peak hours.
  • Provided feedback on customer trends and preferences to improve sales strategies and service approaches.
  • Handled calls promptly and with courteous professionalism.
  • Maintained high levels of customer retention through exceptional service and follow-up communication.

Warehouse Worker

ABC Window Cleaning Supply
02.2015 - 01.2016
  • Operated warehouse equipment to facilitate efficient material handling.
  • Packaged and labeled products for shipping, adhering to safety standards.
  • Maintained cleanliness and organization of work areas to promote safety.
  • Collaborated with team members to streamline workflow processes.
  • Conducted regular quality checks on supplies before distribution.

Customer Service Representative

DISH
01.2014 - 01.2015
  • Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
  • Managed billing issues and payment processing, ensuring accuracy in accounts.
  • Trained new representatives on product knowledge and customer service protocols.
  • Analyzed customer feedback to identify trends and improve service delivery.

Education

No Degree - Engineering

University of Colorado At Boulder
Boulder, CO

High School Diploma -

Heritage High School
Littleton, CO
05-2011

Skills

  • Problem-solving
  • Operations management
  • Warehouse operations
  • Customer service
  • Decision-making
  • Employee relations and conflict resolution
  • Rapid and adaptable learner
  • Collaborative team member
  • Inventory management
  • Interpersonal communication
  • Time management
  • Logistics oversight

Accomplishments

  • Promoted to operations manager after eight years with the same company.

Timeline

Operations Manager

Abc Window Cleaning Supply
10.2022 - Current

Head of Customer Service

Abc Window Cleaning Supply
10.2022 - Current

Customer Sales and Service Expert

Abc Window Cleaning Supply
01.2016 - 10.2022

Warehouse Worker

ABC Window Cleaning Supply
02.2015 - 01.2016

Customer Service Representative

DISH
01.2014 - 01.2015

No Degree - Engineering

University of Colorado At Boulder

High School Diploma -

Heritage High School