Kristopher Eitel
Broomfield,CO
Summary
Dynamic leader with a strong background in customer service and operations management. Skilled in decision-making and employee relations, with a track record of implementing training programs that boost team performance and client satisfaction.
Overview
12
12
years of professional experience
Work History
Operations Manager
Abc Window Cleaning Supply
10.2022 - Current
- Oversaw daily operations to ensure efficient workflow and quality service delivery.
- Implemented process improvements that enhanced productivity and reduced operational costs.
- Managed inventory levels, optimizing supply chain processes for timely deliveries.
- Developed training programs for staff, fostering skill development and team collaboration.
- Analyzed performance metrics to identify areas for operational enhancement and strategic planning.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Head of Customer Service
Abc Window Cleaning Supply
10.2022 - Current
- Led customer service team to enhance client satisfaction and retention.
- Developed training programs for new staff, improving onboarding efficiency and effectiveness.
- Implemented quality control measures to ensure consistency in service delivery.
- Analyzed customer feedback to identify trends and recommend process improvements.
Customer Sales and Service Expert
Abc Window Cleaning Supply
01.2016 - 10.2022
- Assisted customers with product inquiries and order placement, enhancing overall customer satisfaction.
- Resolved service issues efficiently, contributing to improved customer retention rates.
- Maintained up-to-date knowledge of products and promotions, providing accurate information to customers.
- Collaborated with team members to streamline sales processes and enhance service delivery.
- Documented customer interactions in CRM system, ensuring accurate record-keeping for future reference.
- Executed daily tasks with attention to detail, supporting smooth operations during peak hours.
- Provided feedback on customer trends and preferences to improve sales strategies and service approaches.
- Handled calls promptly and with courteous professionalism.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
Warehouse Worker
ABC Window Cleaning Supply
02.2015 - 01.2016
- Operated warehouse equipment to facilitate efficient material handling.
- Packaged and labeled products for shipping, adhering to safety standards.
- Maintained cleanliness and organization of work areas to promote safety.
- Collaborated with team members to streamline workflow processes.
- Conducted regular quality checks on supplies before distribution.
Customer Service Representative
DISH
01.2014 - 01.2015
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Managed billing issues and payment processing, ensuring accuracy in accounts.
- Trained new representatives on product knowledge and customer service protocols.
- Analyzed customer feedback to identify trends and improve service delivery.
Education
No Degree - Engineering
University of Colorado At Boulder
Boulder, COHigh School Diploma -
Heritage High School
Littleton, CO05-2011
Skills
- Problem-solving
- Operations management
- Warehouse operations
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Rapid and adaptable learner
- Collaborative team member
- Inventory management
- Interpersonal communication
- Time management
- Logistics oversight
Accomplishments
- Promoted to operations manager after eight years with the same company.
Timeline
Operations Manager
Abc Window Cleaning Supply
10.2022 - Current
Head of Customer Service
Abc Window Cleaning Supply
10.2022 - Current
Customer Sales and Service Expert
Abc Window Cleaning Supply
01.2016 - 10.2022
Warehouse Worker
ABC Window Cleaning Supply
02.2015 - 01.2016
Customer Service Representative
DISH
01.2014 - 01.2015
No Degree - Engineering
University of Colorado At Boulder
High School Diploma -
Heritage High School