KRISTOPHER FLETCHER
Wyandotte
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable, successful at managing multiple priorities with a positive attitude, and willingness to take on added responsibilities to meet team goals.
I am very passionate about my job, and it is important to me to be a thoughtful employee in the workplace. I have integrity in everything I do on and off the floor and truly take pride in the happiness of patrons.
Overview
10
10
years of professional experience
1
1
Certification
Work History
FOH STAFF
GRIZZLY PEAK, MISSION MANAGEMENT
08.2020 - Current
- Serviced guests with food and beverage requirements warmly, courteously and professionally.
- Performed opening and closing procedures and side work duties according to station rotation assignment.
- Developed and maintained positive working relationships with other restaurant staff and supported team to reach common goals.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
BAR MANAGER
JOLLY PUMPKIN & SMITH & CO., MISSION MANAGEMENT
01.2017 - 08.2020
- Recruited, hired, and trained staff on bar practices, customer service standards, and productivity strategies.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and events.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Guaranteed optimal beverage stock by assessing stock and planning for corrective action to limit expenses.
- Controlled costs to keep the business operating within budget and increase profits.
- Managed and motivated employees to be productive and engaged.
ASSISTANT STORE MANAGER
STARBUCKS
03.2015 - 12.2015
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with team to raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached associates in product specifications, sales incentives, and selling techniques, significantly increasing guest satisfaction.
- Reconciled daily sales transactions to balance and log revenue while verifying inventory counts within monthly tolerance levels to stay in compliance with budget.
Education
High School Diploma -
Flat Rock Community High School
Flat Rock, MISkills
- Guest Relations Management
- Attention to Detail
- Multitasking Abilities
- Dependable and Responsible
Certification
- ServSafe Alcohol Certification
Timeline
FOH STAFF
GRIZZLY PEAK, MISSION MANAGEMENT
08.2020 - Current
BAR MANAGER
JOLLY PUMPKIN & SMITH & CO., MISSION MANAGEMENT
01.2017 - 08.2020
ASSISTANT STORE MANAGER
STARBUCKS
03.2015 - 12.2015
High School Diploma -
Flat Rock Community High School
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