Kristopher greene
Keystone Heights
Summary
Dynamic Lead Service Technician at Perrys Pump Repair with expertise in electrical fault analysis and exceptional customer service skills. Successfully enhanced team performance through cross-training and maintained strong customer relations by effectively resolving issues. Proven ability in system performance analysis and implementing corrective actions to ensure operational excellence.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
11
11
years of professional experience
Work History
Lead Service Technician
Perrys Pump Repair
08.2016 - 09.2023
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Evaluated systems according to predetermined checklist and noted issues.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Ammunition Specialist
Florida Army National Guard
11.2012 - 08.2016
- Handled inspection, inventory, and issuance of ammunition to teams of soldiers.
- Coordinated with other military units and agencies to support operations and align with mission.
- Completed inspections and any basic repair need to uphold strict performance standards.
Education
Bachelor of Arts - Maker Design And Fabrication
University of Advancing Technology
AZ07-2029
Skills
- Electrical fault analysis
- Water filtration system proficiency
- System performance analysis
- Equipment operations oversight
- Skilled in developing user manuals and guides
- Setup and calibration of equipment
- Water treatment equipment maintenance
- Operational data management
- Troubleshooting proficiency
- Corrective action implementation
- Analytical report composition
- Instrumentation monitoring
Timeline
Lead Service Technician
Perrys Pump Repair
08.2016 - 09.2023
Ammunition Specialist
Florida Army National Guard
11.2012 - 08.2016
Bachelor of Arts - Maker Design And Fabrication
University of Advancing Technology
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