Kristopher Gruver
Corpus Christi,TX
Summary
Productive Front Office Manager/Housekeeping Supervisor with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and guest retention. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Crew Trainer
McDonald's
03.2015 - 01.2016
- Started as team member and promoted to crew trainer
- Train new hires
- Stay on top of inventory
- Communicate with team
- Take orders over headset and in lobby
- Prepare orders
- Clean and stock
- Ensure all orders were sent out in a timely manner
- Keep drive-thru times at a minimum
Kitchen Manager
Golden Corral
01.2016 - 10.2019
- Started as food prep and promoted to kitchen manager
- Train new hires
- Count inventory and create future orders
- Handle and assist with customer complaints
- Cash handling and logging
- Sent weekly report to manager noting employee's job performances
- Cook and prepare dishes and vegetables as needed
- Ensure that all food items were stocked and fresh
- Make certain that food prep was aware of what would be needed for the day
Apprentice Plumber
Charlie's Plumbing
03.2020 - 01.2022
- Recognizing that the proper tools needed for each job were functional, clean, and stocked on the truck to use for the day
- Measured and cut copper, pvc, and pex pipe
- Carpentry work such as cutting and drilling into wood
- Labor such as digging holes and carrying supplies
- Ensured jobs were completed up to code
- Checked that all fixtures were properly connected and sealed
Front Office/PM Operations Manager
Doubletree by Hilton
01.2022 - Current
- Started with Doubletree as maintence and quickly moved through different positions such as housekeeping, houseman, housekeeping inspector, and front desk
- Due to being able to grasp the OnQ system quickly and efficiently, a promotion to Front Office/PM Manager was achieved
- Making and Cancelling reservations by phone and in person
- Checking guests in and out / Guest interaction
- Ensure necessary payments have been processed
- Making sure guest' stay was satisfactory
- Handle guest complaints
- Work with sales and F&B on upcoming events
- Train new hires
- Oversee Front Desk operations
- Create, update, and enforce current policies for front desk personnel
- Ensure proper procedures are being followed by Front Desk
- Meet with housekeeping and maintenance to ensure the quality of guest rooms
- Compile occupancy reports and financial information
- Reset breakers and elevator in case of power failure or malfunction
Housekeeping Supervisor
Doubletree By Hilton
01.2022 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Worked with front desk to respond promptly to all guest requests.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Education
GED -
Windham School District
Fort Worth, TX06.2017
Skills
- Constructive Feedback
- Operations Management
- Training and Development
- Data Entry
- Event Coordination
- Staff Management
- Hospitality Service
- Customer Relations
- Employee Evaluation
- Payroll Understanding
- Quality Assessments
- Maintain Records
- Enforcing Safety Protocols
- Motivate Staff
- Team Performance Management
- Employee Retention
- Disciplinary Action
- Room Turnover
- Department Coordination
- Employee evaluations
Certification
- Attended and completed the 76th annual Texas Lodging and Hospitality Associations annual short course.
Timeline
Housekeeping Supervisor
Doubletree By Hilton
01.2022 - Current
Front Office/PM Operations Manager
Doubletree by Hilton
01.2022 - Current
Apprentice Plumber
Charlie's Plumbing
03.2020 - 01.2022
Kitchen Manager
Golden Corral
01.2016 - 10.2019
Crew Trainer
McDonald's
03.2015 - 01.2016
GED -
Windham School District
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