Open To Work
Kristopher Hanson
Omaha,NE
Work Preference
Summary
Skilled in managing game day and retail operations with experience in coordinating logistics, ensuring safety regulations, and providing exceptional guest services. Strong leadership abilities coupled with effective problem-solving skills to handle high-pressure situations effectively.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Game Day Operations
University of Nebraska-Lincoln
Lincoln, NE
07.2022 - Current
- Usher patrons to seats, scan tickets into various events, minimum cleaning, customer service
- Managed a team of grounds crew workers who assisted with game day operations.
- Organized and managed game day operations including pre-game warm-ups, line-ups, and post-game wrap up activities.
- Assisted with game day operations by setting up fields and arenas before each game or match.
- Assisted with the management of game day operations, including pre-game warm ups, lineups, and post-game analysis.
Logistics Specialist
Amazon Warehouse
Papillion, NE
10.2023 - 12.2024
- Getting the packages from all over the world and putting the routes together for the delivery drivers
- Organized and maintained order documentation.
- Performed regular audits of inventory levels at warehouses to ensure accuracy.
- Organized purchase and delivery of materials needed for various contracts.
Receiving Lead
SpartanNash
Omaha, NE
04.2022 - 10.2023
- Receiving and shipping various items for the grocery store, making sure every invoice is up to date paid for, minimum cleaning, customer service when needed
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Communicated with carrier representatives to follow specific procedures and make special delivery arrangements.
- Investigated causes of overages or shortages in deliveries and took corrective action to resolve issues quickly.
- Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
- Received, inspected and recorded incoming shipments of raw materials, components and finished products.
Person In Charge (PIC)
SpartanNash
Omaha, NE
10.2021 - 04.2022
- Lead day to day operations when the store manager and assistant manager was unavailable
- Did various money audits, help manage the accounting
- Developed strategies for resolving customer complaints quickly and efficiently.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Responded to customer questions regarding products, prices and availability.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Tracked inventory levels and placed orders as needed to maintain adequate supplies.
Cashier/Customer Service
SpartanNash
Omaha, NE
08.2021 - 10.2021
- Cash handling, customer service, scanning items for inventory purposes
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Assisted customers over the phone regarding store operations, product information and order placement.
Gift Shop Manager
Omaha Zoo Group
Ashland, NE
02.2021 - 08.2021
- Inventory management, cash handling, customer service, membership sales for both Henry Doorly zoo and safari park, manage concession stand and gift shop
- Provided customer service to shoppers, answered questions about products, and accepted payments for purchases.
- Resolved customer complaints efficiently and professionally.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Conducted regular performance evaluations of staff members.
- Prepared staff work schedules and assigned team members to specific duties.
- Resolved customer complaints regarding product quality or services rendered.
- Formed and sustained strategic relationships with clients.
- Maintained financial records such as sales receipts, credit card transactions, refunds.
Department Manager
Walmart
Omaha, NE
12.2019 - 02.2021
- Inventory management on grocery side of store, customer service, product ordering, minimum cleaning, merchandising product
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Conducted regular performance reviews to monitor progress of individual employees.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Worked closely with sales associates to complete tasks.
- Coordinated cross-departmental initiatives to improve overall business performance.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching, and teaching skills.
Education
Associate's degree - General Studies
Minneapolis Community and Technical College
Minneapolis, MNBachelor of Science - Multidisciplinary Studies
University of Minnesota-Twin Cities
Minneapolis, MNSkills
- Inventory management
- Point-of-sale operation
- Customer relationship management
- Team leadership
- Product merchandising
- Problem solving
- Conflict resolution
- Attention to detail
- Stocking and receiving
- Truck unloading
- Order processing
- Self-checkout assistance
- Project management
- Team collaboration
- Creative problem solving
- Effective communication
- Customer service
- Time management
Certification
Driver's License
Assessments
- Work style: Reliability, Proficient, 06/01/24, Tendency to be reliable, dependable, and accountable at work.
- Front desk agent (hotel), Proficient, 05/01/24, Selecting hotel rooms based on requests and identifying errors in hotel data.
- Customer focus & orientation, Proficient, 05/01/24, Responding to customer situations with sensitivity.
- Retail customer service, Proficient, 05/01/24, Responding to customer situations in a retail setting.
- Working with MS Word documents, Proficient, 05/01/24, Knowledge of various Microsoft Word features, functions, and techniques.
- Spreadsheets with Microsoft Excel, Proficient, 05/01/24, Knowledge of various Microsoft Excel features, functions, and formulas.
- Attention to detail, Proficient, 05/01/24, Identifying differences in materials, following instructions, and detecting details among distracting information.
- Sales skills, Proficient, 06/01/24, Influencing and negotiating with customers.
- Customer service, Proficient, 06/01/24, Identifying and resolving common customer issues.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Logistics Specialist
Amazon Warehouse
10.2023 - 12.2024
Game Day Operations
University of Nebraska-Lincoln
07.2022 - Current
Receiving Lead
SpartanNash
04.2022 - 10.2023
Person In Charge (PIC)
SpartanNash
10.2021 - 04.2022
Cashier/Customer Service
SpartanNash
08.2021 - 10.2021
Gift Shop Manager
Omaha Zoo Group
02.2021 - 08.2021
Department Manager
Walmart
12.2019 - 02.2021
Associate's degree - General Studies
Minneapolis Community and Technical College
Bachelor of Science - Multidisciplinary Studies
University of Minnesota-Twin Cities