Summary
Overview
Work History
Education
Skills
Timeline
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Kristopher harjo

durant

Summary

Dynamic professional with a proven track record at Choctaw Casino & Resort, enhancing customer service ratings through personable service. Skilled in staff training and development, ensuring compliance with high standards. Expertise in task delegation and employee motivation, driving productivity and quality. Adept at maintaining positive relationships and upholding safety regulations.

Overview

15
15
years of professional experience

Work History

Hotel Supervisor

Choctaw Casino & Resort
02.2016 - 01.2026
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Increased customer service ratings through personable service.
  • Monitored and evaluated performance of personnel to confirm compliance with standards.
  • Provided services efficiently and with high level of accuracy.
  • Established and upheld high standards, promoting great customer service and assistance to guests.

Patient Service Representative

Choctaw Health Center
05.2024 - 11.2024
  • Assisted patients in filling out check-in and payment paperwork.
  • Used computer program to schedule appointments.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Built and maintained positive working relationships with patients and staff.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Verified insurance eligibility and coverage for patients.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.

Line Leader

Tyson Foods
09.2010 - 11.2015
  • Monitored product quality to achieve superior quality reputation.
  • Provided and promoted solutions to eliminate reoccurring problems.
  • Safely operated chicken breast skinners wing saws to avoid accidents and mishaps.
  • Monitored employee performance to determine need for additional education and training.
  • Coordinated staff, parts and process flow to minimize work in progress, eliminate shortages, and maximize productivity.

Education

High School Diploma -

Hartshorne Highschool
Hartshorne, OK
05-2028

Associate of Arts - Business Management

University of Phoenix
Tempe, AZ
05-2028

Skills

  • Housekeeping supervision
  • made sure all safety regulations were followed correctly
  • Employee motivation
  • Task delegation
  • Staff training and development

Timeline

Patient Service Representative

Choctaw Health Center
05.2024 - 11.2024

Hotel Supervisor

Choctaw Casino & Resort
02.2016 - 01.2026

Line Leader

Tyson Foods
09.2010 - 11.2015

High School Diploma -

Hartshorne Highschool

Associate of Arts - Business Management

University of Phoenix
Kristopher harjo