Kristopher Henderson
Ashburn,VA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Parkers Market
08.2022 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Crew Member
McDonalds
06.2018 - 12.2020
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Accurately operated cash register to process customer payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Education
High School Diploma -
Rock Ridge High School
Ashburn, VA06.2021
Skills
- Staff Training
- Retail Sales Customer Service
- Conflict Resolution
- Conflict Mediation
- Critical Thinking
- POS Systems Expertise
- Process Transactions
Timeline
Customer Service Representative
Parkers Market
08.2022 - 06.2023
Crew Member
McDonalds
06.2018 - 12.2020
High School Diploma -
Rock Ridge High School
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