Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kristopher Higgins

Buford,GA

Summary

  • Flexible [Job Title] works well independently and collaboratively with other departments. Strong organizational and communications skills for thinking quickly and solving problems in fast-paced environment. Adept at handling multiple tasks efficiently and accurately, exhibiting professionalism and maintaining confidentiality at all times.
  • Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

FC Associate III, (L3)

Amazon
12.2020 - Current
  • Ensure all sites have load(s) meet all SDT, and CPT times
  • Create adhoc(s) for sites that need additional containers
  • Keep sites updated when there is potential risk of any packages or containers
  • Maintaining professional communication between sites
  • Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
  • Contributed to a positive work environment by mentoring junior staff members on effective escalation management techniques.
  • Delivered exceptional service even during high-pressure situations, maintaining professionalism and composure at all times.
  • Supported company growth by assisting with the development of new processes to handle increased volume of escalations effectively.
  • Reduced case resolution time by closely monitoring progress and following up with relevant parties as needed.
  • Escalated customer issues to management for appropriate action to be taken.

FC Associate I

Amazon
11.2019 - 12.2020
  • Sort and stack finished goods into containers
  • Check to ensure containers are damage free
  • Verify if items pulled off of conveyors are correct for each lane and pallet
  • Remove products or materials, placing them on moving equipment such as conveyors or in specified areas such as loading docks
  • Seal and label each container
  • Staging of pallets in containers
  • Properly wrappings and labeling of completed pallets
  • Safely unload pallets and packages.

Education

Diploma -

Putnam County High School
05.2010

Skills

  • Microsoft Excel
  • Ability to Work Under Pressure
  • Customer Service
  • Ability to Multitask
  • Communication Skills
  • Ability to Work in a Team
  • Computer Skills
  • Critical thinking and problem solving
  • Machine Learning
  • Interpersonal Skills
  • Complaint Handling
  • De-Escalation Techniques
  • Assertiveness
  • Teamwork and Collaboration
  • Calm and Professional Under Pressure
  • Data Entry
  • Work Prioritization
  • Issue and Complaint Resolution
  • Policies and Procedures Adherence
  • Logistics Software Proficiency
  • Problem-Solving

References

  • Shirley Jones, Self Employed, 7064733131
  • Devin Grimes, 7064736905
  • Phillip Jones, General Mills, 7064739682

Timeline

FC Associate III, (L3)

Amazon
12.2020 - Current

FC Associate I

Amazon
11.2019 - 12.2020

Diploma -

Putnam County High School

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Kristopher Higgins