KRISTOPHER J. CARTER

• Leads Absence Management operations, ensuring seamless alignment across HR and vendor partners.
• Drives integration and process optimization during transitions.
• Manages vendor partnerships, analytics, and compliance.
• Mentors team members to strengthen culture and performance.
• Initiated and led RFP process for new STD/FMLA vendor, improving metrics, reporting, and service outcomes.

• Directed nationwide absence management strategy supporting 40,000+ employees.
• Spearheaded vendor transitions and streamlined processes to enhance service delivery.
• Conducted gap analyses and implemented scalable solutions.
• Partnered with legal and HR to ensure compliance and reduce risk.
• Strengthened team engagement during system integrations.

• Managed leave programs for 30,000 employees.
• Led vendor implementations and integrations for acquired hospitals, aligning processes and systems.
• Developed paid leave programs that improved engagement and retention.
• Partnered with HR Business Partners to track absence metrics and identify improvement opportunities.

• Directed client service operations for Fortune 500 companies in healthcare, energy, and laboratory sectors.
• Rolled out disability programs and managed FMLA administration for acquired entities.
• Formulated policies to guarantee compliance with regulatory standards.
• Managed implementation of company personnel policies and staffing protocols.
• Reduced short-term disability leave duration from 50 to 42 days for a major automaker.

Provided expertise in FMLA and state family medical leave policies for over 45 clients.

Directed Absence Management Program, ensuring alignment with organizational objectives.

Integrated vendor services to enhance efficiency and deliver seamless customer experiences.

Supervised operations of Absence, focusing on staffing, service delivery, and implementation.

Ensured adherence to all leave protocols under legal and corporate standards.

Engaged with clients to drive product enhancements based on feedback.

Formulated strategies aimed at reducing lost time while applying relevant guidelines.

Encouraged staff professional development to uphold compliance with industry regulations.

• Analyzed and authorized assigned claims and determined benefits due in accordance with the disability plan.