Summary
Overview
Work History
Education
Skills
Certification
Timeline
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KRISTOPHER J. JOHNSON | MBA

Oakland,CA

Summary

Results-driven Operations Manager with extensive experience in managing security operations and integrating marketing strategies to enhance organizational security and brand awareness. Proven track record in utilizing advanced security analytics, developing proactive security measures, and fostering cross-functional collaboration. Adept at leading security teams, managing projects, and ensuring compliance with security protocols.


Overview

3
3
years of professional experience
1
1
Certification

Work History

Senior Security Operations Management Background

Amazon
05.2024 - Current
  • Provides comprehensive corporate security: Managed security operations across four Amazon corporate sites, ensuring the safety and integrity of over3,000 employees
  • Oversaw critical spaces, including IDF/MDF rooms, to maintain compliance with security protocols and safeguard sensitive infrastructure
  • Demonstrated attentive management of personnel, critical spaces, and operational flow, while ensuring host client satisfaction and effective risk mitigation
  • Employed electronic surveillance, validated vendors, facilitated Service Escort Requests, and ensured adherence to Amazon Corporate Security Compliance and Training protocols
  • Leadership and Training: Led over 70 Security Specialists and Supervisors in a comprehensive COVID/Pandemic compliance program, integrating advanced SSAP Training, GCS Quick Drills, and KAPA
  • Conducted in-depth analysis and evaluation of comprehensive security programs across Personnel, Physical, Information, and Amazon’s SFO Business District domains
  • Incident Management and Response: Responded to alarms and investigated disturbances, ensuring timely and effective resolution
  • Utilized enhanced analytics tools to identify and address patterns in security breaches, improving incident response time by30%
  • SOP | ERP Development and Compliance: Enforced standard operating procedures (SOPs) to ensure consistent security practices across the organization
  • Conducted regular audits to ensure compliance with security protocols and identify areas for improvement
  • Risk Management and Mitigation: Assisted in implementing risk assessments and mitigation strategies to reduce security incidents by collaborating with ACS/BAC and Leadership to coordinate responses to security incidents
  • In-Person Engagement and Security Protocols: Established in-person engagement strategies to raise security awareness, organizing and attending community events, trade shows, and sponsorships
  • Promoted security initiatives through targeted marketing campaigns and social media platforms to increase community trust and engagement
  • Incident Response and Resolution: Reduced average incident response time by30% and improved resolution rates by25% through enhanced analytics and streamlined protocols
  • Maintained a track record of effective incident management and proactive security measures, consistently achieving security objectives and enhancing overall safety
  • Security Awareness Campaigns: Increased employee participation in security awareness programs by40%, significantly enhancing the overall security culture
  • Event Management: Successfully organized and led multiple high-profile security events, resulting in increased public trust and enhanced community relationships
  • Planned and executed several high-profile security events, including security drills and community engagement activities
  • These events were promoted through targeted marketing campaigns that included social media outreach, email marketing, and collaboration with local media
  • The comprehensive promotion strategy led to high attendance and participation, enhancing public trust and community relationships
  • Educated employees about personal safety best practices to promote a culture of shared responsibility for workplace security throughout the organization.

Marketing Manager

All Dry Services of the East Bay
03.2023 - 04.2024
  • Developed and maintained courteous and effective working relationships.
  • Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies
  • Successfully organized high-profile security events, increasing public trust and community engagement with effective marketing strategies
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Organized successful trade show exhibits, showcasing products or services effectively to potential customers or partners.
  • Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
  • Managed social media accounts for optimal audience engagement and increased online presence.
  • Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.

Community Engagement Strategist (Internship)

Diogenes Community Solutions Inc.
05.2022 - 12.2022
  • Enhanced Online Presence: Developed user-friendly websites using HTML, CSS, and JavaScript for the Pipeline with a Purpose Project (P3), boosting traffic by70%
  • Coordinated30 strategic meetings, improving campaign effectiveness and action plan efficiency
  • Implemented diverse communication channels for CorStone and P3, including social media and newsletters, and created engaging flyers using Photoshop
  • Conducted targeted outreach programs, building trust with homeless individuals and improving access to essential services, reflecting strong leadership and a customer-focused approach
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Facilitated training programs, upgrading team skills and supporting professional development.

Education

MBA - Masters in Business Administration

California State East Bay
Hayward, CA
12-2024

Front-end development Certification - undefined

General Assembly
San Francisco, CA
12.2022

B.S. - Sociology

University of California Berkeley
Berkeley, CA
05.2022

Associate of Arts - Social Sciences

Laney College
Oakland, CA
05-2020

Skills

  • Microsoft Office Suite
  • Microsoft Teams
  • Workplace Management
  • Agile Scrum
  • Public Outreach and Communication
  • Lean Six Sigma Methodology
  • Soft Communications
  • Information Security (CISM)
  • Incident Response and Resolution
  • Digital Marketing
  • Grass Root Marketing
  • Product Marketing Management
  • Community Engagement
  • Operations Management
  • Product Management
  • Brand Development
  • Campaign Management
  • Access control
  • Policy enforcement
  • Security audits
  • Incident management
  • Asset protection
  • Team leadership
  • Relationship building and management
  • Operations management
  • Employee relations
  • Staff management
  • Risk analysis
  • Audit compliance

Certification

  • HTML
  • CSS
  • ISC2 Certificate in Cybersecurity
  • California Guard Card

Timeline

Senior Security Operations Management Background

Amazon
05.2024 - Current

Marketing Manager

All Dry Services of the East Bay
03.2023 - 04.2024

Community Engagement Strategist (Internship)

Diogenes Community Solutions Inc.
05.2022 - 12.2022

Front-end development Certification - undefined

General Assembly

MBA - Masters in Business Administration

California State East Bay

B.S. - Sociology

University of California Berkeley

Associate of Arts - Social Sciences

Laney College

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KRISTOPHER J. JOHNSON | MBA