Kristopher Kudlo

• Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
• Managed hiring and training of crew members for projects.
• Coordinated the seamless workflow, minimizing delays or disruptions.
• Provided clear direction to crew members, setting goals, expectations, and performance benchmarks for each project phase.

• Recruited, hired and trained delivery staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Supervised a team of 80+ delivery drivers on a day-to-day volume of 30-60 routes comprising 6,000 to 13,000 deliveries daily.
• Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
• Completed pre and post-trip safety inspections, recording and reporting any defects and malfunctions.
• Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
• Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
• Completed on-time deliveries by choosing best and most efficient routes.
• Communicated customer complaints, requests and feedback to company management for swift resolution.
• Inspected truck equipment and supplies and reported problems and safety hazards to supervisors and corporate management following each shift.

• Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records
• Received inbound inventory by attaching tags and labels, prepared all receiving bills and documents and secured freight for proper stock management
• Managed day-to-day shipping and receiving and typically oversaw more than 15,000 packages in total volume in a 24-hour period
• Trained staff on material handling processes and safety to reduce receiving times and increase efficiency
• Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement
• Crown certified lift truck operator

Started with Amazon as an overnight sort associate upon the opening of the delivery station DCL1 located in Euclid, OH., responsible for the workflow of both inbound and outbound deliveries in a multi-process environment. Promoted within two months to Ambassador. Mentored and trained new hire associates on all aspects of work operations including safety. Promoted to Assistant Shift Manager in less than six months of the opening of the delivery station. Responsible for daily management of department duties including: allocating labor, leading meetings, assigning job duties, providing work direction and communicating work performance feedback on a timely basis.

• Tracked labor hours
• Assisted with production duties, trained associates and verified SOP compliance
• Ensured successful distribution/delivery station production through tracking and reporting metrics
• Maintained a full understanding of workflow and daily production goals
• Ensured work areas remained clean and were properly equipped
• Identified and addressed safety hazards within the work area and participated in safety initiatives
• Coached associates on ways to work safely at all times

• Identified market photography demands and customer trends to bring in new customers and retain existing ones for sustainable profits by creating a social media presence, website and an active sales program and growth initiative
• Implemented marketing strategies in 2012 which resulted in 25% growth of customer base and a 15% yearly revenue increase
• Set and maintained year-to-year revenue growth from 2012-2016 with annual increases between 6-10%
• Embraced a mediocre sales plan of 11,000 heads per year and increased sales performance that resulted in a high volume plan of nearly 20,000 heads annually
• Created, managed and executed business plans and communicated company vision and objectives to motivate teams
• Scheduled all accounts on a yearly and month-to-month basis
• Hired, managed and trained a staff of 25 in all aspects of youth sports photography and service operations

• Facilitated the TJX Co. loss prevention training program to all new loss prevention associates. Initiated, conducted and resolved internal employee theft cases. Taught new loss prevention associates all aspects of company loss as well as coached and instructed new loss prevention employees on detecting, monitoring and successfully resolving external theft and identifying additional forms of loss that affected the TJX Co's. profitability. Supported the Regional Investigator position as well as lead internal associate investigations to enrich my own career development and meet loss prevention objectives as set by regional standards
• Created strategies and partnered with store, district and regional management to promote customer service and employee awareness to impact all forms of loss
• Managed multiple high risk locations as identified by monthly and quarterly audits as well as year end inventory results
• Maintained and exceeded personal and district shrink goals averaging below 1.3% that helped our team to continuously lead district and regional shrink results within the TJ Maxx family and TJX Co's between 2010-2014
• Successfully completed the TJX Co's "Bridge-to-Management" program in 2006 that identified key loss prevention performers within the company as potential candidates to graduate to district and regional loss prevention positions
• Gathered necessary information for court appearances and testimony
• Installed and maintained covert security equipment
• Wicklander and Zulawski Interview/Interrogation Certification

• Successfully reduced shrink in a high volume/high risk retail location in 2004 from 3.11% to 1.3% by identifying and resolving several high profile internal theft situations
• Executed surveillance to detect and apprehend shoplifters
• Recommended feasible solutions to prevent losses at an individual store level
• Participated to train new hire store associates with the purpose to address loss prevention areas
  

• Enforced traffic laws and ordinances
• Issued warnings and citations for traffic violations
• Apprehended suspects, read Miranda Rights and transported offenders
• Secured crime scenes, gathered evidence and questioned witnesses
• Built excellent rapport and working relationships within the community to build trust and improve upon communication
• Actively patrolled assigned areas to prevent and detect crimes
• Determined appropriate course of criminal detention by analyzing and evaluating information

Operated a youth sports photography business in the Greater Chicago region through partnering with local youth sports organizations and schools.

• Upheld strict security and safety procedures to protect from financial losses due to theft or careless mismanagement
• Supported audits, shortage control initiatives, apprehensions and disposition by preparing and reviewing associated paperwork
• Supervised surveillance, detection and criminal processing related to theft and criminal cases
• Trained loss prevention staff, retail managers and store employees on loss control and prevention measures