Kristopher Lorick
Hospitality Expert
Stockton,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work History
Night Custodian
San Joaquin Delta College
Stockton, CA
05.2022 - Current
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Reported vandalism or other damage to property to supervisor.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Kept building spaces premises clean inside and outside.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Moved furniture for cleaning and set up for special events.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract and top scrub floors and carpets.
- Operated compactors and balers to discard cardboard boxes and trash.
- Collected, sorted and transported recyclable materials.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Maintained floor cleaning and waxing equipment.
Night Custodian
Manteca Unified School District
Manteca, CA
06.2017 - 05.2022
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Reported vandalism or other damage to property to supervisor.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract and top scrub floors and carpets.
- Collected, sorted and transported recyclable materials.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Kept building spaces premises clean inside and outside.
- Moved furniture for cleaning and set up for special events.
- Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events.
- Assembled basic furniture and supplies for offices and other multi-use rooms.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
Stock Clerk
San Joaquin General Hoapital
French Camp, CA
01.2015 - 06.2017
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Maintained effective team member communication.
- Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
- Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
- Checked and pulled defective or expired products from shelves.
- Demonstrated strong communication skills and understanding of packing slip processing requirements.
- Conducted periodic inventory inspections and reported out-of-stock items.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Completed on-time deliveries by choosing best and most efficient routes.
- Disposed of waste, shipping materials and hazardous items in compliance with company and governmental regulations.
- Delivered packages to customer doorsteps and business offices.
- Carried heavy trays, packages and boxes from delivery vehicle to areas designated by customers.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Followed corporate procedures to maintain company and customer data confidentiality.
Lead Customer Service Representative
Checksmart Financial
Stockton, CA
03.2012 - 01.2015
- Planned schedules and workflows based on expected customer demands.
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Responded to customer calls and emails to answer questions about products and services.
- Reviewed associate performance to identify training needs.
- Engaged clients in person and over phone to answer questions and address complaints.
- Coordinated responses for key accounts, using business acumen and attention to detail to balance company and customer demands.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Identified opportunities to streamline processes by targeting areas of inefficiency and implementing improvements.
- Resolved concerns with products or services to help with retention and drive sales.
- Strategically scheduled team members to maintain optimal staffing levels for expected customer loads.
- Entered orders into computer database system.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Contacted clients to verify account information and maintain accuracy, resulting in [Number]% increase in client satisfaction.
- Promptly responded to inquiries and requests from prospective customers.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Assistant Branch Manager
Bank Of The West
Stockton, CA
01.2007 - 03.2012
- Managed branch size of over $1 Million in deposits and team of 5 full and part-time employees.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Implemented process improvements to increase productivity.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Developed sales strategy to meet established sales objectives.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Reviewed credit applications for risk factors and credit worthiness.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Mentored newly hired team members on appropriate responses to patron questions.
- Replenished ATM funds in empty canisters prior to validation process.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Received car loan, home loan and other payments and posted to accounts.
- Investigated and promptly resolved issues with patron accounts.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Counted, verified and handled bank deposits and armored car transactions.
- Handled various accounting transactions.
- Provided customers with appropriate literature on banking products and services.
Call Center Agent
West Asset Management
Stockton, CA
07.2004 - 03.2007
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Recommended products to customers, thoroughly explaining details.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
- Addressed customer account discrepancies and concerns.
- Conferred with management and vendors to discuss defective and unacceptable services and determine corrective action.
- Assisted customers by answering questions and responding to inquiries.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Automated processes to manage remote network.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained user account data by initiating account access and establishing in database.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
GED -
Antioch High School
Antioch, CA 01.2001 - 06.2004
Skills
Complaint resolution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Night Custodian
San Joaquin Delta College
05.2022 - Current
Night Custodian
Manteca Unified School District
06.2017 - 05.2022
Stock Clerk
San Joaquin General Hoapital
01.2015 - 06.2017
Lead Customer Service Representative
Checksmart Financial
03.2012 - 01.2015
Assistant Branch Manager
Bank Of The West
01.2007 - 03.2012
Call Center Agent
West Asset Management
07.2004 - 03.2007
GED -
Antioch High School
01.2001 - 06.2004
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