Summary
Overview
Work History
Education
Skills
Professional Development
Recognition
Work Availability
Work Preference
Timeline
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KRISTOPHER JENKINS

Fairview,TN

Summary

15 years of experience handling automobile and general liability claims of various levels of severity and complexity. Knowledgeable, efficient and skilled Senior Claims Examiner with proven expertise in handling high-value and complex claims. Well-versed in managing escalations, reserves and claims audits.

Overview

17
17
years of professional experience

Work History

Sr. Claims Examiner

Dollar General
Goodlettsville, USA
04.2018 - Current
  • Handle premises liability, product liability, workplace violence, and discrimination claims across the 48 states.
  • Conducted a complete liability investigation by interviewing injured customers, store personnel, and witnesses.
  • Developed and maintained a proactive action plan to efficiently resolve claims.
  • Working knowledge of laws, statutes, and venues for 48 states.
  • Controlled activity of attorneys and vendors to minimize claim expenses, and maximize results.
  • Evaluated claim exposure based on investigation skills, and professional experience.
  • Completed reports to management and excess carriers when applicable.
  • Analyzed medical records to identify discrepancies between the claim and treatment history.
  • Attended court proceedings as a representative of the company when necessary.

Claim Service Analyst

Allstate Insurance Co.
Nashville, USA
03.2010 - 04.2018
  • Researched and responded to complex customer communications, concerns, conflicts, or issues
  • Documented a claim file with detailed notes, evaluations and decision making process
  • Determined and explained minimum coverage limits in complex claims involving single or multiple claimants
  • Set initial reserve, updated reserve, documented rationale and claim summary notes
  • Conducted investigations into complex auto accidents and determined liability
  • Completed investigations into complex coverage issues to determine whether coverage was proper.
  • Coordinated with legal counsel and participated in trials and mediations
  • Negotiated and settled claims in accordance with business unit best practices
  • Served as an arbitration panelist
  • Provided guidance and training to junior investigators.

Assistant Store Manager

Kroger Co.
, USA
09.2007 - 07.2009
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Collaborated with other departments within the organization to coordinate promotions, events, and special projects.

Education

Bachelor of Science - Business Administration, Finance

Tennessee Technological University
Cookeville, TN

Skills

  • Liability and coverage
  • Claims analysis
  • Investigative skills
  • Detail orientation
  • Risk Assessment
  • Support litigation
  • Customer service and support
  • Claims resolution

Professional Development

  • FCLA Designation, Fraud Claim Law Associate
  • ACLA Designation, Automobile Claim Law Associate

Recognition

Dollar General Risk Management Excellence in Action Award, 2023

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

RemoteHybridOn-Site

Important To Me

Career advancementWork-life balanceHealthcare benefitsWork from home optionPaid time off401k match4-day work weekPersonal development programsCompany CultureFlexible work hoursTeam Building / Company RetreatsPaid sick leave

Timeline

Sr. Claims Examiner

Dollar General
04.2018 - Current

Claim Service Analyst

Allstate Insurance Co.
03.2010 - 04.2018

Assistant Store Manager

Kroger Co.
09.2007 - 07.2009

Bachelor of Science - Business Administration, Finance

Tennessee Technological University

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KRISTOPHER JENKINS