Kristopher Mott
FL - Defuniak Spring,FL
Summary
Dynamic professional with a history of enhancing customer satisfaction at Walmart through driving sales and team leading. Proven track record in electrical systems design at Bath Iron Works. Excelled in teamwork and problem-solving, significantly increasing efficiency. Holds secret-level naval clearance, showcasing reliability and expertise in loss prevention and workplace safety compliance.
Overview
23
23
years of professional experience
Work History
Lawn&Garden TA
Walmart
11.2017 - Current
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Evaluated employee performance regularly, conducting annual reviews and providing constructive feedback to encourage growth and improvement.
- Controlled reduction of loss inventory by protecting company assets.
- Greeted customers and helped with product questions, selections, and purchases.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
Department Manager
Walmart
11.2011 - 10.2021
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Oversaw and lead 5 to 65 associates at a time.
Marine Electrician
Bath Iron Works , General Dynamics
06.2002 - 10.2010
- Collaborated with multidisciplinary teams to design and implement electrical systems for custom boat projects.
- Updated outdated wiring systems, improving overall efficiency and functionality on older boats.
- Streamlined repair processes by maintaining a well-organized inventory of parts and tools for efficient access during jobs.
- Championed organizational adherence to industry best practices, upholding a reputation for excellence in government contracting services.
- Metal fabrication
- All aspects of fabrication and electrical work on naval ships.
- Secret level naval government clearance.
Education
No Degree - Computer Technology
Southern Maine Community College
South Portland, MESkills
- Positive attitude
- Effective communication
- Multitasking
- Time management
- Customer service
- Teamwork
- Problem-solving
- Reliability and punctuality
- Inventory control
- Loss prevention
- Workplace safety compliance
Accomplishments
- Supervised team of 5-65 staff members.
- Achieved department sales increase by completing merchandising with accuracy and efficiency. sales increased from 550k to 1.1m in the department in 1 year.
Timeline
Lawn&Garden TA
Walmart
11.2017 - Current
Department Manager
Walmart
11.2011 - 10.2021
Marine Electrician
Bath Iron Works , General Dynamics
06.2002 - 10.2010
No Degree - Computer Technology
Southern Maine Community College
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