Kristopher M. Soltis
Glen Gardner,NJ
Summary
Versatile and personable customer experience leader with in-depth understanding of ROI and the capability to apply trend knowledge toward strengthening processes and boosting company profits. Talented communicator, planner and conflict manager.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Client Success Manager
Snap Finance
Salt Lake City, USA
01.2025 - Current
- As A client Success Manager I was entrusted with building long-term relationships with clients to ensure they achieve their goals using a company's product.
- Key responsibilities include guiding clients through onboarding, proactively addressing issues, fostering product adoption, and driving customer satisfaction and retention to reduce churn and identify upsell opportunities.
- Core responsibilities Client relationship management: Develop and maintain strong, long-term relationships with a portfolio of clients, acting as their main point of contact.
- Onboarding and adoption: Guide new clients through the initial setup and onboarding process, educating them on product features and demonstrating how to achieve their desired outcomes.
- Customer retention: Monitor client health and usage data to proactively identify risks of churn and take steps to prevent it. They also manage contract renewals.
- Customer advocacy: Serve as the voice of the customer within the company, relaying feedback on product improvements and issues to relevant teams like product and support.
- Upselling and growth: Identify opportunities to upsell or cross-sell additional products or services by understanding client needs and goals.
- Product knowledge and support: Maintain a deep understanding of the product to provide high-level technical and product support, and to help clients maximize its value.
- Data analysis: Analyze customer data to identify trends, measure the effectiveness of customer success initiatives, and improve the overall customer experience.
- Cross-functional collaboration: Work closely with sales, product, and support teams to ensure a cohesive and positive customer journey
Account Sales Manager
Snap Finance
Salt Lake City, USA
05.2022 - 01.2025
- As an Area Sales Manager of Snap Finance I was a key contributor, playing a significant role in driving the rapid growth of a leading fintech while helping customers and empowering team members.
- Acquire new business partnerships through various prospecting methods; cold calling, drop-ins, creating your own leads, social media mining, referrals, online searches, and leveraging company-provided data.
- Be a road warrior and work out of your car as you travel daily to meet prospects and customers face-to-face in your territory.
- Develop relationships with merchant partners, understand their business objectives, and effectively communicate Snap’s unique value proposition.
- Market for the merchant partners to help grow their business striving for a growth within our business partners.
General Manager
Tradesmen International
Cedar Knolls, USA
11.2020 - 04.2022
- As the General Manager of the North Jersey Tradesmen International Office, my goal was to maintain the relationships of the entire region under my management while managing the office finances, employee relations, and handling of all administrative tasks.
- Managing day to day operations of the office.
- Managing the sales in my office’s geographic region.
- Managing the Recruiting efforts to support the sales efforts.
- Managing the Administrative efforts to support Sales/Recruiting effort.
- Maintain a productive and positive environment for the office staff to succeed.
- Creating a “Sense of Urgency” among the Office Staff.
- Achieving Budgetary Sales/Gross Profit goals.
- Adhering to and enforce Policies and Procedures set forth by the company.
Account Executive/ Territory Manager
Tradesmen International
Edison, USA
01.2019 - 11.2020
- At Tradesmen International, my goal is to build and maintain strong relationships with clients, ensuring their labor needs are met in a timely manner.
- Help contractors improve their workforce productivity while reducing labor costs.
- Focusing on the health, safety and wellbeing of clients and field employees.
- Build and sustain strong Client relationships using exceptional interpersonal skills in client retention and acquisitions.
- Manage relationships with field employees, upwards of 100 employees.
- Prospect, Cold calls and canvass territory to develop and generate business leads.
- Perform jobsite/safety walkouts with field employees to ensure optimal results for client and safety for field employees.
- Perform administrative functions that are critical to the sales function including quote estimation for clients, organization of client files, and management of clients’ needs.
- First place winner out of 30 sales professionals of training session “call blitz” competition.
- Helped in the hiring process and lead trainer for new Account Executives.
- Complete safety huddles and toolbox talks at every work site.
- Manage multiple construction sites including industrial, commercial, residential, and state level sites.
- Site inspection and site walk through to point out safety concerns to clients so field employees are safe.
- Completion of extensive osha training to ensure field employee safety.
- Advocate for field employees to guarantee site safety for field employees.
- Lead Account Executive for Edison office in 2019.
- Managerial training in ICIMS, Collections, and Dispatching of field employees.
Sales Associate/ Assistant frontend Manager
Ace Hardware
Morgantown, USA
07.2015 - 01.2019
- Assisted customers as needed.
- Managed/organized restocking inventory and ordering of inventory.
- Assisted in managing the store’s sales associates including running the cashiers and training new associates.
- Ensured customer has the best experience by treating them with respect.
- Complete unloading weekly deliveries and pricing of product.
- Managed contractors accounts with invoicing and point of sales.
Education
Bachelor of Arts - Psychology, Business Managment
West Virginia University
High School Diploma -
North Hunterdon High School
Annandale, New JerseySkills
- Fluent in two languages
- Skilled in Microsoft Office applications
- Experienced in managerial tasks
- Highly proficient in multitasking
- Proficient in task management
- Adaptable decision-making
- Experienced sales professional
- Product knowledge
- Strategic planning
- Client relationship management
- Customer onboarding
- Data analysis
Certification
OSHA 10 certified
References
References furnished upon request
Timeline
Client Success Manager
Snap Finance
01.2025 - Current
Account Sales Manager
Snap Finance
05.2022 - 01.2025
General Manager
Tradesmen International
11.2020 - 04.2022
Account Executive/ Territory Manager
Tradesmen International
01.2019 - 11.2020
Sales Associate/ Assistant frontend Manager
Ace Hardware
07.2015 - 01.2019
Bachelor of Arts - Psychology, Business Managment
West Virginia University
High School Diploma -
North Hunterdon High School