KRISTOPHER OWENS
Montgomery,TX
Summary
My core belief is to build a relationships by providing an honest and positive experience and creating a warm and welcoming atmosphere to drive success.
Overview
13
13
years of professional experience
Work History
Store Manager
Ocean Express Car Wash
2022.02 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge..
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Improved hydraulic system performance by diagnosing and repairing malfunctions in a timely manner.
- Enhanced equipment reliability by conducting regular maintenance checks and implementing preventive measures.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Boosted overall productivity with timely preventive maintenance on key equipment.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Operated varied hand and power tools to complete repairs.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Positively engaged with customers and maintained professional appearance as company representative.
Sales Manager
Office Max
2018.05 - 2022.02
- Promoted from Customer Service Manager to Operations Manager to Sales Manager within a year
- Manager opening and closing duties that include proper cash handling
- Reinventing ways for clients to utilize our services from tech services to print services
- Keeping up with client retention by tracking NPS, conversion, traffic and loyalty penetration
- Ensuring that store is clean and organized to meet company/customer standard's
- Managing twenty + employees and three managers across four departments
- Schedule making when needed.
- Increased sales revenue by developing and implementing effective sales strategies.
Assistant Store Manager
Five Guys
2015.08 - 2018.04
- Conducted store inventories once per week
- Managed the scheduling for store shifts so that there was proper staffing at all times
- Completed all daily tasks and special assignments with an efficient and quality-driven approach
- Assigned work to team members based on company needs, personal strengths and job knowledge
- Promoted from Team Leader to Assistant Manager within 7 months
- Counted cash drawers and made bank deposits
- Reordered inventory when it dropped below predetermined levels
- Completed profit and loss performance reports.
Department Manager
Floor & Decor
2013.01 - 2015.01
- Adhered to all safety procedures and company standards and policies
- Responded to customer concerns with friendly and knowledgeable service
- Completed all daily tasks and special assignments with an efficient and quality-driven approach
- Reordered inventory when it dropped below predetermined levels
- Examined merchandise to verify that it was correctly priced and displayed
- Increased profits through effective sales training and troubleshooting profit loss areas
- Generated repeat business through exceptional customer service.
Sales Associate
JCPenney
2011.01 - 2013.01
- Prepared merchandise for sales floor
- Prioritized and accomplished wide range of tasks each shift
- Updated computer inventory listings
- Stocked and replenished merchandise according to store merchandising layouts
- Priced merchandise, stocked shelves and took inventory of supplies
- Cleaned and organized the store, including the checkout desk and displays
- Welcomed customers into the store and helped them locate items
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Education
High School Diploma -
Living Heritage Academy
Lewisville, TX01.2006
Skills
- Operations Management
- Hydraulic Systems
- Team Building and Leadership
- Sales Planning
Timeline
Store Manager
Ocean Express Car Wash
2022.02 - Current
Sales Manager
Office Max
2018.05 - 2022.02
Assistant Store Manager
Five Guys
2015.08 - 2018.04
Department Manager
Floor & Decor
2013.01 - 2015.01
Sales Associate
JCPenney
2011.01 - 2013.01
High School Diploma -
Living Heritage Academy
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