KRISTOPHER PEPPER
Fiserv
Chambersburg,PA
9
years of professional experience
Detail-oriented financial analysis professional specializing in reconciliation, skilled in identifying and resolving discrepancies for accurate financial reporting. Known for collaboration and adaptability to business needs, delivering insights that support informed decision-making and enhance operational efficiency. Focused on leveraging expertise to uphold financial integrity and contribute to organizational goals.
Work History
SENIOR RECONCILIATION ANALYST
1 Year 4 Months- Reconciled daily cash, ledger, and suspense balances to identify and resolve variances, ensuring accurate and timely financial records.
- Utilized SQL queries to investigate transaction-level data, identify out-of-balance conditions, and research discrepancies.
- Executed SQL queries to investigate transaction-level data, identify out-of-balance conditions, and resolve discrepancies.
- Leveraged Power BI dashboards and reporting data to support reconciliation activities, identify variances, and improve visibility into financial balances.
- Facilitated audit walkthrough meetings with internal and external auditors, providing process documentation, explaining key controls, and addressing questions related to reconciliation and financial operations.
- Coordinated resolution of Client360 and CRM tickets by managing team inboxes, researching issues, and collaborating with internal teams for timely client and operational support.
- Conducted audit walkthrough meetings with auditors, providing process documentation, clarifying key controls, and addressing reconciliation and financial operations inquiries.
SENIOR WORKFORCE ANALYST
5 Years 3 Months- Provided data-driven recommendations to management regarding staffing strategies and operational efficiencies.
- Created detailed forecasts of future labor needs based on historical trends and market conditions.
- Developed reports on employee productivity, overtime utilization, and attendance trends.
- Developed comprehensive reports analyzing employee productivity, overtime utilization, and attendance trends to inform decision-making.
- Handled all schedule-related requests, including PTO, shift swaps and overtime.
- Delivered data-driven recommendations to management on staffing strategies and operational efficiencies, enhancing workforce planning.
- Worked cross-functionally with business teams to identify key performance indicators (KPIs) and translated them into actionable, real-time dashboards.
- Reviewed assigned team tickets related to scheduled agent inquiries.
- Managed all scheduling requests, including PTO, shift swaps, and overtime adjustments., including PTO, shift swaps and overtime.
- Collaborated with business teams to identify key performance indicators (KPIs) and created actionable, real-time dashboards to track performance.
- Fiserv | Hagerstown, MD | March 2020 - Present
SENIOR TECHNICAL SUPPORT SPECIALIST
2 Years 4 Months- Delivered technical support to customers via phone and email, ensuring timely resolution of issues.
- Managed user accounts, passwords, permissions and group policies in an Active Directory environment.
- Created and executed strategies that enhanced customer satisfaction and engagement.
- Guided customers through online integrations with Ecommerce platforms.
- Assisted customers with online integrations to Ecommerce platforms, facilitating seamless transactions.
- Monitored customer compliance with cybersecurity protocols.
- Educated entry-level staff regarding detailed product features.
- Fiserv | Hagerstown, MD | November 2017 - March 2020
Education
Bachelor's of Science - Computer Science, Communication Studies
- Minor in Communications
- West Virginia Promise Scholarship Recipient
- GPA: 3.04
Skills
Excel
SQL
TOAD
Power BI
Account Reconciliation
Financial Analysis
Variance Analysis
Financial Reporting
Risk & Controls
Process Improvement
Transaction Research
Settlement Processing
Issue Resolution
Audit Support
Timeline
SENIOR RECONCILIATION ANALYST
Fiserv
06.2025 - CurrentRead More
SENIOR WORKFORCE ANALYST
Fiserv
03.2020 - 06.2025Read More
SENIOR TECHNICAL SUPPORT SPECIALIST
Fiserv
11.2017 - 03.2020Read More
West Virginia University
Bachelor's of Science from Computer Science, Communication Studies
Read More