Summary
Overview
Work History
Education
Skills
Timeline
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Kristopher Phillips

ASHEVILLE,NC

Summary

Dynamic leader with a proven track record at Pizza Hut, adept in restaurant management and team development. Excelled in enhancing customer satisfaction and staff performance through effective communication and task delegation. Achieved significant improvements in operational efficiency and employee morale, demonstrating a keen ability to motivate and lead high-achieving teams.

Overview

23
23
years of professional experience

Work History

Department Lead

Walmart
11.2020 - 02.2025
  • Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
  • Boosted overall employee morale by fostering a positive work environment and promoting open communication.
  • Oversaw efficient inventory stocking and supply rotation.
  • Set up displays and trained employees on current promotions.
  • Led team to achieve high performance standards through consistent coaching and feedback.
  • Oversaw daily operations of the department, ensuring smooth workflow and adherence to deadlines.
  • Identified areas for improvement within the department, developing action plans to address those needs effectively.
  • Established clear expectations for team members, leading to improved accountability and performance levels.

3rd Shift Assistant Manager

Waffle House
01.2016 - 11.2020


  • Improved shift efficiency by carefully delegating tasks and monitoring employee performance.
  • Oversaw cash handling procedures at the end of each shift, ensuring accuracy in reporting daily sales
  • Maintained cleanliness standards throughout the establishment by enforcing company policies on sanitation practices among staff members during shifts.
  • Addressed customer concerns quickly and professionally, helping to maintain high levels of satisfaction among patrons.
  • Ensured safety protocols were consistently followed, contributing to a safe working environment for all staff members.
  • Assisted in the training of new employees, ensuring they were prepared for their roles within the team.

Restaurant General Manager

Pizza Hut
05.2002 - 01.2016
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
  • Set clear expectations and created positive working environment for employees.
  • Enhanced customer satisfaction through consistent delivery of high-quality food and service.
  • Oversaw food preparation and monitored safety protocols.
  • Motivated staff to perform at peak efficiency and quality.

Education

High School Diploma -

Stockbridge High School
Stockbridge, GA
05.2002

Skills

  • Documentation
  • Team development
  • Verbal and written communication
  • Task delegation
  • Restaurant management

Timeline

Department Lead

Walmart
11.2020 - 02.2025

3rd Shift Assistant Manager

Waffle House
01.2016 - 11.2020

Restaurant General Manager

Pizza Hut
05.2002 - 01.2016

High School Diploma -

Stockbridge High School

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Kristopher Phillips