Kristopher Plantz
Camillus,NY
Summary
Customer-focused Lead Analyst at National Grid, proficient in C/C++, and adept at leading projects. Successfully implemented AIMS software with a 95% installation rate for 1,000 users, resulting in increased customer satisfaction. Skilled in solution-oriented problem solving and documentation, promoting teamwork between technical and business units to enhance efficiency.
Overview
15
15
years of professional experience
2
2
Certifications
Work History
Lead Analyst - Technical Delivery, AIMS
National Grid
Syracuse, NY
01.2023 - Current
- Documented design of client-side installation packages for AIMS Suite utilized by National Grid Call Centers.
- Directed international teams in the coding and compilation of packages, coordinating successful distribution across three upgrade initiatives.
- Secured over 95% installation success rate with minimal downtime affecting 1,000 users in multiple call centers.
- Contributed to design, testing, and documentation of component requirements for client applications.
- Coordinated with Operations Team to ensure effective customer support related to AIMS Suite functionalities.
- Built collaborative networks with IT and Customer teams to pinpoint areas needing improvement in installations and support processes.
- Compiled analytical reports presenting actionable recommendations based on historical data trends from IT tickets.
- Produced user-friendly self-help guides and comprehensive Knowledge Base articles aimed at supporting IT staff.
Software Engineer
Community Computer Service, Inc. (DBA MEDENT)
Auburn, NY
05.2011 - 01.2023
- Developed and maintained core Physician Practice Management ISAM, CTree, and SQLite databases for 1500+ doctors' offices across USA.
- Led a team of software developers and support representatives to enhance UI using XML and C++ helper classes.
- Reorganized insurance data tables to improve visualization while preserving legacy system processes.
- Streamlined client onboarding by converting manual data entry to automated external data import, saving over three days of labor per client.
- Increased accuracy of client data by more than 90% through automation.
- Updated Claims Processing Error Management system with HTML, JSON, and JavaScript, reducing data transfer delays by up to 90%.
- Significantly improved client workflow and usability of error management system.
- Implemented efficient project leadership strategies to ensure successful delivery of software updates.
Education
Bachelor of Professional Studies - Computer Programming
Syracuse University
Syracuse, NY05-2026
Associates - Computer Science
Onondaga Community College
Syracuse01.2011
Skills
- Development skills: C/C, C#, Python, PHP, JavaScript, HTML/CSS, jQuery
- Frameworks expertise: NET
- Networking capabilities: LAN/WAN
- Project leadership
- Documentation skills
- Customer service support
- Analytical skills
- Solution-oriented problem solving
- Training and mentorship
Certification
Full Stack Development - Syracuse University, issued 2025
Timeline
Lead Analyst - Technical Delivery, AIMS
National Grid
01.2023 - Current
Software Engineer
Community Computer Service, Inc. (DBA MEDENT)
05.2011 - 01.2023
Bachelor of Professional Studies - Computer Programming
Syracuse University
Associates - Computer Science
Onondaga Community College