Years of professional leadership & managerial experience
Kristopher Long
Yorktown,VA
Summary
Collaborative leader supporting corporate level officers and senior management personnel with demonstrated expertise operational management. skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service. Dedicated to promoting an engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
24
24
Work History
Deputy Division Chief
U.S. Air Force
07.2021 - Current
- Director of staff for a 26 person team of subject matter experts in various disciplines consisting of HR and manpower, budgets and financial management, equipment management, training and inspections, operations, plans, programs, policy, and readiness
- Directs day to day staff functions, ensuring key deliverables, projects, reports, tasks, and assessments meet organization strategic outcomes as directed by executive level decision makers
- Liaises with strategic, operational and tactical level customers and information seekers to ensure enterprise wide communication is maintained and unified coordination of all levels of effort is achieved to meet senior executive level decision makers objectives
- Contributed to the oversight of several support contracts solicitation, selection, award, and monitoring of execution per Federal Acquisition Regulations.
- Oversaw proper implementation of best practices, policies and procedures in alignment with regulations and operational needs.
- Coordinated office events, seminars and meetings for staff and clients.
- Created reports, presentations and other materials for executive staff.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Air Attache to the Sultanate of Oman
US Embassy, Sultanate Of Oman, US Air Force
06.2018 - 06.2021
- Advised the US Ambassador and Embassy Staff on all military and civil aviation matters between the Sultanate of Oman, the United States, and U.S. Central Command to further US National security interests in the region
- Advised and liaised with the Chief of the Royal Oman Air Force and other senior military and civilian Omani officials to strengthen cooperation between the U.S. and Oman
- Led complicated and sensitive negotiations to secure U.S. strategic interests in various facets of military and civilian aviation
- Resolved any customer inquiries or complaints to restore satisfaction.
- Built working relationships with clients to foster loyalty and encourage repeat business.
- Formulated and disseminated timely, accurate, detailed, concise, and clear reports and assessments, leveraging and synthesizing a diverse array of information and data, to inform decision makers at the highest levels of government.
Intelligence Analyst Intern
U.S. Air Force
06.2016 - 06.2018
- Competitively selected and vetted to join military attaches and diplomat program amongst a field of hundreds of candidates
- Attended and graduated special military diplomacy school to learn advanced negotiation, liaison, diplomacy, and report writing skills
- Also attended language school to strengthen
- Arabic language.
- Assisted in creating high-level intelligence briefs for senior-level personnel.
- Produced multi-source intelligence reports and products for different agency customers.
- Analyzed open-source intelligence data to identify potential threats and vulnerabilities.
- Conducted detailed data analysis to identify patterns and trends in complex datasets.
- Coordinated with other intelligence agencies to share information and resources.
- Developed intelligence assessments for high-level government officials and stakeholders.
- Briefed upper-level personnel on emerging threats.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Director of Operations
U.S. Air Force
06.2014 - 06.2016
- Led 100 people consisting of five multidisciplinary teams in the full time operation of a military airfield
- Ensured the delivery of on time, cost-effective, and highly accurate operational support services
- Supervised the command and control of response teams to hundreds of on-ground and inflight emergencies
- Spearheaded process improvement programs that garnered several benchmarks for operational support efficiencies, and directed the organization's strategic plans to prepare for and achieve two operations readiness inspections with Excellent ratings
- Oversaw support contract solicitation, selection, award, and monitoring of execution per Federal Acquisition Regulations.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Established departmental performance goals and provided feedback for underperforming areas.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Optimized operational processes using analytics tools to address client-specific metrics.
- Oversaw day-to-day production activities in accordance with business objectives.
Deputy Director of Operations
U.S. Air Force
06.2012 - 06.2014
- Led 100 member organization consisting of multi-disciplinary teams in the provision of airfield management, air traffic control, weather, host aviation resource management, transient alert support, and airfield navigation equipment to numerous operational customers
- Oversaw the development and refinement of operations support policy and procedures
- Garnered Excellent quality ratings in two operations readiness inspections
- Oversaw support contract solicitation, selection, award, and monitoring of execution per Federal Acquisition Regulations.
- Streamlined company processes and procedures while enhancing customer satisfaction.
- Mitigated business risks by working closely with staff members and assessing performance.
Executive Assistant to the Deputy CEO
U.S. Air Force
01.2011 - 06.2012
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Contributed to smooth business operations by planning and organizing meetings and conferences.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Organized and coordinated conferences and monthly meetings.
- Prepared meeting agendas and briefing papers for members of board of directors and executive team.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Developed and maintained automated alert system for upcoming deadlines on incoming requests and events.
- Met with top national and international executives on self-designed schedules both monthly and annually.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Used advanced software to prepare documents, reports, and presentations.
Assistant Director of Operations
U.S. Air Force
12.2009 - 01.2011
- Led a 15-member data analysis team in the 24/7 production of environmental analyses, assessments, and reporting.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Established and monitored quality assurance standards to achieve operational excellence.
- Mentored and coached team members to foster productive and engaging work environment.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Monitored budget and utilized operational resources.
- Monitored and coordinated workflows to optimize resources.
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
- Defined, implemented, and revised operational policies and guidelines.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Mitigated business risks by working closely with staff members and assessing performance.
Education
Master of Arts - National Security Studies
Naval Postgraduate School
Monterey, CA06.2008
Bachelor of Science - Meteorology
University of Utah
Salt Lake City, UT06.1998
Skills
- Workflow Processes
- Company Representation
- Complex Problem-Solving
- Annual Budgets
- Project Requirements
- Program Improvements
- Workload Prioritization
- Customer Rapport
- Performance Monitoring
- Strategic Decision-Making
- Critical Thinking
- Emergency Response Procedures
Certification
Human Resources (10+ years) Forecasting (10+ years) Financial Management (10+ years) Data analysis (10+ years) Data management (10+ years) Data synthesis (10+ years) Military Experience (10+ years) Budgeting (10+ years) Management (10+ years) Arabic (7 years) Research (10+ years) Project Management (10+ years) Operations Management (10+ years) Negotiation (10+ years) Strategic Planning (10+ years) Writing Skills (10+ years) Process Improvement (10+ years) Certifications and Licenses Joint Qualified Military Officer October 2009 to Present Achieved certification rating for serving successfully in joint military service jobs. Experienced in working within and leading multifunctional teams
Timeline
Deputy Division Chief
U.S. Air Force
07.2021 - Current
Air Attache to the Sultanate of Oman
US Embassy, Sultanate Of Oman, US Air Force
06.2018 - 06.2021
Intelligence Analyst Intern
U.S. Air Force
06.2016 - 06.2018
Director of Operations
U.S. Air Force
06.2014 - 06.2016
Deputy Director of Operations
U.S. Air Force
06.2012 - 06.2014
Executive Assistant to the Deputy CEO
U.S. Air Force
01.2011 - 06.2012
Assistant Director of Operations
U.S. Air Force
12.2009 - 01.2011
Master of Arts - National Security Studies
Naval Postgraduate School
Bachelor of Science - Meteorology
University of Utah
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