Versatile and results-oriented professional with a track record of enhancing team performance and improving customer relations. Excells in talent scouting and creative thinking, driving brand development and artist management. Skilled in team building and effective communication, consistently achieving operational excellence and brand recognition.
Overview
7
7
years of professional experience
Work History
Floating Manager
Acps
Alexandria, VA
08.2024 - Current
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Managed all aspects of store operations including sales floor management, merchandising standards compliance, pricing accuracy.
Resolved customer complaints in a timely manner while maintaining positive relationships with customers.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Implemented processes to ensure compliance with company policies and procedures.
Delegated work to staff, setting priorities and goals.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Organized team activities to build camaraderie and foster pleasant workplace culture.
Artist Manager
Self-employeed
Washington, DC
01.2020 - Current
Compiled notes and research in preparation for scheduled engagements.
Cultivated frequent and consistent communication with artists to promote schedule alignment.
Managed budgeting for recording projects and promotion campaigns.
Assisted in developing creative strategies for album launches and single releases.
Arranged travel accommodations including flights, hotels and ground transportation.
Distributed samples of clients' work and other collateral to obtain audition slots or endorsement deals.
Oversaw financial documentation for artist engagements and reconciled invoices with accounting department.
Served as primary contact for contracts, emerging opportunities and legal matters.
Collected commissions or other payments according to contract specifications.
Handled management tasks involved with client schedules.
Communicated client reservations to appropriate staff.
Created press kits for the artist including bios, photos, reviews and media coverage.
Negotiated contract terms to maintain favorable working conditions and compensation for clients.
Coached artists on how best to promote themselves through social media platforms.
Created campaigns to develop and market clients' brands.
Food Service Coordinator
Promedica Toledo Hospital
Potomac , MD
10.2018 - 08.2024
Created menus and ordered groceries and supplies to meet operational needs.
Managed the ordering process from vendors including confirming prices and delivery times.
Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Followed staff performance and service standards to deliver consistent and positive customer experiences.
Trained new employees in all aspects of food preparation, customer service, and safety standards.
Coached staff on strategies to enhance performance and improve customer relations.
Set up, restocked and cleaned dining areas.
Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
Followed recipes and customer requests to prepare meals.
Monitored compliance with health regulations regarding food handling practices.
Stored perishable food items in freezer or refrigerator to protect from spoilage.
Monitored inventory to keep adequate stock of food items and supplies.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Oversaw food preparation, production and presentation according to quality standards.
Adhered to sanitation guidelines as established by local health department regulations.