Kristopher R. Sheldon
Valrico
Summary
Dynamic and results-driven operations leader with extensive experience in multi-unit retail management. Seeking to leverage a proven track record in driving sales, optimizing operational efficiency, and building high-performing teams to contribute to the success of a growth-oriented organization.
Extensive experience in retail management, focusing on multi-unit operations and strategic planning. Strong leadership abilities, with a talent for building and motivating high-performing teams. Expertise in market trend analysis, strategic marketing, and driving sales growth. Excellent communication and interpersonal skills, fostering positive relationships with employees, customers, and stakeholders. Proficient in financial analysis, budgeting, and P&L management. In-depth knowledge of retail operations including inventory management, merchandising, and loss prevention.
Overview
28
28
years of professional experience
Work History
Supervising Agent
Globe Life Liberty National Division
01.2024 - 11.2024
- Partner with businesses to enhance employee benefits
- Recruit, hire, and develop teams
Regional Director Bench
Dollar General
09.2022 - 11.2023
- Supported high-profile and underperforming markets to improve overall performance
District Manager of Market Stores
Dollar General
09.2018 - 09.2022
- Managed operations for Dollar General Market Stores in Florida and Oklahoma
- Accountable for annual sales of over $100 million
- Supervised 380+ hourly employees and 30 salaried managers
- Produced Profit & Loss reports and operational data for executive decision-making
- Managed HR functions including hiring, coaching, succession planning, and labor management
Area Operations Manager, Central Florida
Family Dollar
03.2013 - 09.2018
- Led 30 urban stores, overseeing hiring, employee development, safety, and supervision
- Focused on leadership development and succession planning to promote internal growth
- Regularly reviewed team performance, setting goals and monitoring progress
District Manager, Central Florida
Family Dollar
12.2008 - 03.2013
- Oversaw 20 stores, developing and implementing strategies for sales growth and operational excellence
- Conducted regular store visits to evaluate performance, identify areas for improvement, and mentor store managers
- Managed expenses to ensure budget compliance and optimized profitability
Store Manager
Family Dollar
02.2002 - 12.2008
- Managed day-to-day operations of a high-volume store, consistently achieving sales targets
- Implemented effective inventory control measures, reducing stock discrepancies
- Provided coaching, training, and performance evaluations for store employees
Assistant Manager
Family Dollar
06.2001 - 02.2002
- Supervised, trained, and developed store associates
- Managed merchandise ordering, payroll, and scheduling
Department Manager
Wal-Mart
05.1997 - 06.2001
- Managed department operations while maintaining quality and safety standards
- Monitored productivity and ensured operational efficiency
Education
Bachelor's Degree - Business Management
University of Central Florida
Orlando, FLSkills
- Effective leadership
- Effective communication
- Team management
- Resourceful
- Sales management
- Supervisory role experience
- Positive attitude
- Customer service
- Problem-solving
- Problem-solving skills
- Customer service and care
- Critical thinking
- Clear communication
- Organizational skills
- Documenting information
- Relationship building
- Flexible schedule
- Customer needs determination
- Ensuring customer satisfaction
- Information documentation
- Service support
- Conflict resolution
- Customer complaint resolution
- Public speaking
- Schedule management
- Sales strategy development
- Order fulfillment
- Polite communication skills
- Call management
- Stress management
- Cold calling
- Event promotion
- Lead prospecting
- Sales closing
- Business development
- Industry expertise
- Personnel recruitment
- Meeting coordination
- Marketing management
- Travel arrangements
- Report generation
- Internet savvy
- Report creation
- Business correspondence
- Human resources coordination
- Career growth strategy development
- Resolving customer issues
- Follow-up calling
- Teamwork
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Team collaboration
- Team leadership
- Active listening
- Adaptability and flexibility
- Decision-making
- Operational efficiency
- Self motivation
- Analytical thinking
- Professionalism
- Strategic planning
- Continuous improvement
- Inventory management
- Adaptability
Timeline
Supervising Agent
Globe Life Liberty National Division
01.2024 - 11.2024
Regional Director Bench
Dollar General
09.2022 - 11.2023
District Manager of Market Stores
Dollar General
09.2018 - 09.2022
Area Operations Manager, Central Florida
Family Dollar
03.2013 - 09.2018
District Manager, Central Florida
Family Dollar
12.2008 - 03.2013
Store Manager
Family Dollar
02.2002 - 12.2008
Assistant Manager
Family Dollar
06.2001 - 02.2002
Department Manager
Wal-Mart
05.1997 - 06.2001
Bachelor's Degree - Business Management
University of Central Florida
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