KRISTOPHER RYDEEN
Stillwater,MN
Summary
Dynamic leader with expertise in team development and relationship building.. Adept at handling customer complaints and fostering a positive work environment, ensuring exceptional service and satisfaction.
Experienced with team supervision, conflict resolution, and operational oversight. Utilizes leadership and problem-solving skills to maintain smooth operations. Track record of fostering teamwork and enhancing productivity.
Overview
25
25
years of professional experience
Work History
Shift Manager
Noodles & Company
10.2024 - Current
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained new employees on company policies and operational procedures.
- Coordinated staff schedules to optimize workforce management during peak hours.
- Managed inventory levels, ensuring adequate supplies for smooth kitchen operations.
- Resolved customer complaints promptly to maintain positive dining experiences.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Owner/Operator
ATR PAINTING & FINISHING
01.2015 - 10.2024
- Managed daily operations, ensuring high-quality painting and finishing services for diverse client projects.
- Oversaw crew performance, providing training and mentorship to enhance skill development and efficiency.
- Implemented process improvements that streamlined workflow, reducing project turnaround times significantly.
- Developed strong client relationships through effective communication, resulting in repeat business and referrals.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
Banquet Setup Supervisor
St Paul College Club
07.2018 - 10.2020
- Supervised banquet setups, ensuring alignment with event specifications and client expectations.
- Collaborated with kitchen and service staff to ensure seamless execution of events and service flow.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Utilized problem-solving skills when faced with unexpected challenges during setups, resulting in minimal delays or disruptions.
- Optimized workflow among team members by assigning tasks based on individual strengths, resulting in increased productivity levels throughout the department.
- Coordinated logistics for events, optimizing space utilization and equipment arrangement.
- Implemented safety protocols during event setups to maintain compliance with health regulations.
Banquet Server
Minneapolis Event Centers
06.2016 - 08.2018
- Provided exceptional customer service during high-volume events, ensuring guest satisfaction and comfort.
- Collaborated with kitchen staff to coordinate timely meal service and presentation for events.
- Assisted in setup and breakdown of banquet spaces, maintaining cleanliness and organization throughout events.
- Trained new servers on best practices for service delivery and event protocols to enhance team efficiency.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
Front Desk Agent/Night Auditor
Chambers Hotel
01.2007 - 12.2010
- Managed guest check-in and check-out processes, ensuring seamless experience for all visitors.
- Responded to guest inquiries and resolved issues promptly, enhancing customer satisfaction.
- Coordinated room assignments and special requests, optimizing occupancy levels.
- Maintained accurate reservation system records, improving data integrity and efficiency.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Bell Attendant
MINNEAPOLIS HILTON & TOWERS
05.2000 - 01.2006
- Provided exceptional guest service, ensuring a warm welcome and efficient check-in experience.
- Assisted guests with luggage handling, maintaining hotel standards of care and professionalism.
- Coordinated transportation services, efficiently managing guest requests for taxis and shuttles.
- Maintained cleanliness and organization of lobby and bell desk areas, enhancing overall guest satisfaction.
- Improved overall guest satisfaction by providing personalized recommendations for local attractions, dining options, and events.
- Showcased adaptability within fast-paced environment with constant prioritization of tasks according customer needs and urgency levels.
- Collaborated with front desk staff to ensure seamless communication regarding guest needs and preferences.
Education
General Studies
University of Minnesota
Minneapolis, MNSkills
- Team leadership
- Industry expertise
- Staff scheduling
- Workplace safety
- Energetic and enthusiastic
- Team development
- Handling customer complaints
- Verbal and written communication
- Decision-making
- Relationship building
Timeline
Shift Manager
Noodles & Company
10.2024 - Current
Banquet Setup Supervisor
St Paul College Club
07.2018 - 10.2020
Banquet Server
Minneapolis Event Centers
06.2016 - 08.2018
Owner/Operator
ATR PAINTING & FINISHING
01.2015 - 10.2024
Front Desk Agent/Night Auditor
Chambers Hotel
01.2007 - 12.2010
Bell Attendant
MINNEAPOLIS HILTON & TOWERS
05.2000 - 01.2006
General Studies
University of Minnesota