Customer service-focused employee skilled in multitasking and time management. Committed to delivering positive and memorable experiences for every customer.
Overview
17
17
years of professional experience
Work History
Kitchen Manager
Sauer's old Fashioned Pub and Grill
Beaver Dam, Wisconsin
05.2023 - 06.2024
Managing performance of Back of House employees, including conducting performance evaluations, coaching, and discipline.
Assisting with the development of all key employees, assistant managers, and hourly employees by providing daily feedback on performance during one-on-ones.
Conducting formal line Taste & Temp checks as part of the overall responsibility for inventory and safety in the kitchen.
Overseeing the proper handling, maintenance, and storage of all items.
Understanding, managing, and practicing safe food handling procedures.
Managing food costs, tracking waste, and controlling kitchen labor costs.
Training Back of House employees on equipment maintenance and cleaning procedures.
Reviewing applications, interviewing, and hiring or making recommendations to hire Back of House employees.
Creating a safe, fun, and clean work environment for the staff in a manner consistent with our core values and operational goals.
Developed and implemented kitchen policies, procedures and quality standards.
Trained new kitchen staff on proper food handling techniques and safety regulations.
Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
Maintained accurate records of food costs, labor costs, waste management and other related expenses.
Ensured compliance with all applicable local, state and federal laws governing food service operations.
Created weekly schedules for kitchen staff members based on anticipated business volume.
Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times.
Inspected equipment regularly to identify necessary repairs or replacements.
Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
Evaluated employee performance through observation of work habits, attitude toward customers and adherence to company policies.
Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
Assisted in developing menus according to seasonal availability of ingredients as well as customer preferences.
Collaborated with chefs to create innovative recipes that utilized fresh ingredients from local suppliers.
Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
Provided feedback during tasting sessions to help refine existing dishes or develop new ones.
Reviewed vendor invoices for accuracy before authorizing payment transactions.
Performed weekly inventories of food items stored in refrigerators or freezers.
Trained employees on cooking techniques, safety standards and performance strategies.
Oversaw meal preparation and monitored food handling to encourage safety.
Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
Utilized various preparation and cooking methods to create menu items in accordance with recipes.
Worked with vendors to establish strong relationships and maintain proper inventory supplies.
Received, organized and rotated paper goods and food ingredients.
Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Oversaw food preparation, production and presentation according to quality standards.
Trained new employees to perform duties.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Distributed food to service staff for prompt delivery to customers.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Assisted staff by serving food and beverages or bussing tables.
Assistant Executive Director
Florida Mobile Home Relocation Corporation
01.2013 - 02.2023
Administrative duties which include assisting applicants in preparing their application for the benefit FMHRC administers for the State of Florida for people who are being evicted from their mobile homes due to a land use change, in accordance with all applicable Florida State Statutes
Duties include performing administrative functions such as transcribing minutes from board meetings, preparing application documentation for Board review, on-site meeting facilitation with residents of closing communities
Communicating with community owners and residents as to the nature, scope, and responsibility of all entities concerned with the process of obtaining the benefit we administer
Follow up contact with approved or unapproved applicants as well as community owners who may have received invoices from FMHRC
Developed and implemented organizational policies and procedures.
Conducted meetings with staff to ensure operational objectives were met.
Bartender, Cook
Monkey Bar
Clearwater, FL
01.2015 - 05.2020
Bartending
Cooking
Waitstaff
Accountable for all aspects of the customer’s experience from a greeting as they walk in to showing gratitude as they leave and everything in between including quality assurance
Utilize knowledge of various drink recipes and shot preparations along with a convivial attitude sprinkled with humor and a passion for hospitality to assist bar and dining patrons in having a great visit every time
Cook and prepare food for patrons while bartending
Responsible Vendor and Safe Serve certified
Greeted customers and provided excellent customer service.
Prepared alcoholic and non-alcoholic beverages according to recipe standards.
Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Maintained inventory of liquor, beer, wine, and other beverage items.
Line Cook, Waitstaff
Walker’s Restaurant & Bakery
01.2010 - 01.2012
Worked at all aspects of food preparation and quality control serving breakfast, lunch and dinner meals on a daily basis in a fast-paced environment
Involved in maintaining high standard of the finished product from prepping to cooking and serving
Blue Plate Catering
01.2007 - 01.2010
Bartended, waitstaff, food prep, carving and sauté station attendant
Worked at various locations in and around the greater Madison, WI area performing various duties of a caterista
Served amazing food and drinks in a fast paced and chaotic environment during various events including everything from corporate events, weddings and bat- and bar mitzvahs to private in-home service
Education
High School Diploma -
Beaver Dam Senior High School
Beaver Dam, WI
05-1986
Some College (No Degree) - Criminal Law
Moraine Park Technical College
Beaver Dam, WI
Skills
Staff Supervision
Supply Ordering
Quality Assurance
Employee monitoring
Recruitment
Kitchen staff coordination
Kitchen Management
Food Safety
Inventory Management
Menu development
Food Safety Compliance
Waste Reduction
Expediting Orders
Recipes and menu planning
Order Accuracy
Food preparation management
Equipment Condition Evaluations
Equipment Maintenance
Sanitation
Customer Service
ServSafe Certification
Safe Food Handling
Kitchen equipment operation and maintenance
First aid knowledge
Attention to Detail
Problem-Solving
Health Code Compliance
High-volume dining
Otherexperience
Involved in the hospitality industry since pre-teens.
Worked on a produce/dairy farm in rural Wisconsin at age nine.
Experience as a dishwasher at a family restaurant at age 14.
Worked with Pepsi-co in their vending department.
Bartended at local bars in hometown, preparing food as well.
Took jobs in construction while maintaining a passion for hospitality and cooking.