Kristopher Sayer
Seffner,FL
Summary
Focused Operations Manager dedicated to employing proven methods and technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Operations Manager
All My Sons Moving and Storage
Tampa, FL
03.2023 - Current
- Monitored daily operations, ensuring efficiency, accuracy and compliance with policies and procedures.
- Provided guidance to staff on operational matters, resolving issues as they arise.
- Conducted regular reviews of existing processes and made recommendations for improvements.
- Evaluated current business practices and identified opportunities for process improvement.
- Directed workflow by assigning tasks to team members based on their skillset and availability.
- Coached employees to work together to carry out daily functions and meet service objectives.
- Assisted with interviewing and hiring of employee team members with appropriate skills.
- Analyzed resource requirements for each project and identified potential conflicts or delays.
- Developed and maintained scheduling procedures to ensure timely completion of projects.
- Provided excellent customer service by resolving customer complaints quickly and efficiently.
- Created and presented monthly reports to management on sales performance.
- Conducted outbound sales calls to potential customers.
- Created and presented monthly reports to management on sales performance.
- Researched competitive offerings in the market place to maintain an edge over competitors.
- Managed daily operations of sales department, including supervision of staff members.
- Developed and implemented strategies to improve profitability, reduce costs, and increase revenues.
- Identified discrepancies in financial data and suggested solutions for resolution.
- Performed trend analysis on key financial metrics such as revenue growth, profit margins.
- Monitored drivers' performance, ensuring compliance with safety regulations, route optimization and on-time deliveries.
- Maintained up-to-date records of shipments, driver logs, vehicle maintenance schedules and fuel consumption data.
- Maintained accurate records of inventory and stock levels.
Operations Manager
Kaizen Construction Group
Tampa, FL
01.2021 - 02.2023
- Direct day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Implement policies and standard operating procedures and manage quality, and customer service.
- Motivate and evaluate personnel for performance improvement and goal achievement.
- Recruit, hire and train staff and potential employees.
- Develop initiatives for compensation plans and bonus structures for process improvement.
- Manage all vendors and other partnerships to generate revenue.
- Develop sales and marketing strategies to increase revenue.
- Facilitate teamwork throughout the company.
- Allocate resources in other regions for expansion.
- Manage all building timelines, warranty and repair work.
- Ensure all permits and legally required paperwork is completed correctly and meets deadlines.
- Oversee account management.
- Address customer concerns with suitable solutions.
- Enforce federal, state, local and company rules for safety and operations.
- Assist senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Connect with clients and develop strategies to achieve sales and customer service goals.
Account Executive
Houzz
Irvine, CA
08.2019 - 05.2020
- Revived dormant accounts by re-establishing relationships with key decision-makers.
- Developed sales pipeline by cold-calling, and obtaining referrals.
- Prepared sales presentations to explain product specifications or applications by a live demonstration of SaaS Software.
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
- Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Sourced new opportunities to introduce products and services to potential customers.
Sales Representative
Business Solutions
Costa Mesa, CA
03.2015 - 07.2019
- Managed retention team as team lead.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Fostered relationships with customers to expand customer base and retain business.
- Contacted new and existing customers to outline benefits of product.
- Followed-up with clients after initial sale to assess quality service and customer satisfaction.
- Presented products and services to prospective and existing customers to meet client needs.
- Continuously met sales goals via strategic prospecting.
- Received the Platinum revenue reward.
Driver
Papa John's Pizza
Anaheim, CA
05.2013 - 03.2015
- Delivered pizza to customers on time and in excellent condition.
- Achieved consistently high customer scores due to exceptional service.
Education
Operations Manager Training
All My Sons Moving And Storage
Dallas, TX05-2023
High School Diploma -
Hare High School
Garden Grove, CAFullerton College
Fullerton, CASkills
- Cost reduction and containment
- Staff training and development
- Market Research and Analysis
- Process improvement strategies
- Manage Complex Sales Cycles
- Sales presentations
- Navigating high-pressure environments
- Team Building/Leadership
- Business and Operations Management
- Account Management
- Client Retention
- Utilize SalesForce Software
Certification
- Proficient in GoogleAds
- Proficient in Xactimate
- Proficient in Microsoft Word, Excel, Powerpoint
- Proficient in Saas Software
- Proficient in SalesForce
- Proficient in Geotab Fleet Management Software
Timeline
Assistant Operations Manager
All My Sons Moving and Storage
03.2023 - Current
Operations Manager
Kaizen Construction Group
01.2021 - 02.2023
Account Executive
Houzz
08.2019 - 05.2020
Sales Representative
Business Solutions
03.2015 - 07.2019
Driver
Papa John's Pizza
05.2013 - 03.2015
Operations Manager Training
All My Sons Moving And Storage
High School Diploma -
Hare High School
Fullerton College
- Proficient in GoogleAds
- Proficient in Xactimate
- Proficient in Microsoft Word, Excel, Powerpoint
- Proficient in Saas Software
- Proficient in SalesForce
- Proficient in Geotab Fleet Management Software
Similar Profiles
Ambrose MontoyaAmbrose Montoya
Driver/trainer at All My Sons Moving and StorageDriver/trainer at All My Sons Moving and Storage
Jose Camilo Andrade ZambranoJose Camilo Andrade Zambrano
Moving and Storage Professional at All My Sons Moving and StorageMoving and Storage Professional at All My Sons Moving and Storage
Giovanni HollinsGiovanni Hollins
Professional Mover at All My Sons Moving and StorageProfessional Mover at All My Sons Moving and Storage