Summary
Overview
Work History
Education
Skills
Timeline
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Kristopher Smith

Billings,MT

Summary

Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining customer base and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing customer relations and expanding territory.

Overview

24
24
years of professional experience

Work History

General Sales Manager

Billings Auto Group
Billings, MT
04.2023 - Current
  • Developed sales plans, goals, strategies and objectives to achieve team goals.
  • Developed and implemented new sales strategies.
  • Utilized expert negotiation, closing and marketing skills while ensuring dynamic customer response and follow-up.
  • Ensured compliance with applicable laws and regulations related to sales activities.
  • Resolved customer complaints regarding sales and service.
  • Reviewed customer feedback surveys regularly and devised plans accordingly.
  • Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily and implementing improvement strategies.
  • Directed and coordinated products, services and sales activities.
  • Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
  • Tracked monthly sales to generate reports for business development planning.
  • Researched and communicated competitive activity to influence marketing plans and sales tactics.
  • Maintained accurate records of all transactions in the company's CRM system.
  • Coached, developed and motivated team to achieve goals.
  • Identified weaknesses and implemented sales and business practices training to improve performance.

Used Car Manager

Crater Lake Motors
Medford, OR
01.2022 - 04.2023
  • Created necessary documentation for used car sales.
  • Researched potential sources of revenue from third-party vendors or other businesses partnerships.
  • Developed and expanded wholesale database to maximize proceeds and meet business plans.
  • Conducted market research and reported on competitors.
  • Developed marketing strategies to increase sales of used vehicles.
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Maintained relationships with vendors and suppliers to secure competitive pricing on parts and services.
  • Reviewed and controlled used vehicle inventory to maintain accurate supply.
  • Implemented new processes for streamlining workflow between departments at the dealership.
  • Managed the daily operations of a used car lot, including customer service, sales, and administrative tasks.
  • Oversaw acquisition, services, and repairs to bring vehicles up to showroom standard for retail sale.
  • Collaborated with general manager to establish monthly goals, analyzing results and reporting sales and trends with 100% accuracy.
  • Performed inspections on incoming vehicles, verifying condition reports prior to sale.
  • Supported sales team members to drive growth and development.
  • Conducted weekly meetings with team members to review performance goals and objectives.
  • Sold pre-owned cars and trucks to meet aggressive monthly sales goals.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Analyzed market trends and competitor data in order to identify opportunities for improvement.
  • Collaborated with other departments within the organization in order to maximize organizational performance.
  • Monitored departmental KPIs such as gross profit margin per unit sold or average number of days in inventory.
  • Provided technical advice regarding repairs and maintenance of used cars.
  • Achieved cost-savings by developing functional solutions to problems.

Sales Manager

Crater Lake Motors
Medford, OR
10.2021 - 04.2023
  • Created and maintained sales environment to support business objectives.
  • Tracked monthly sales to generate reports for business development planning.
  • Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Created and presented monthly reports to management on sales performance.
  • Assisted senior management in developing long-term strategic goals for the company's growth.
  • Developed and implemented sales strategies to increase market share.
  • Maintained accurate records of all transactions between customers and company representatives.
  • Resolved customer complaints regarding sales and service.
  • Gained market share in new sales performance through aggressive team training.
  • Developed pricing strategies that would maximize profits while still remaining competitive in the market.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Supported sales team members to drive growth and development.
  • Monitored industry trends and competitor activities to stay ahead of the competition.
  • Coached, developed and motivated team to achieve revenue goals.
  • Analyzed competitors' successes and failures, evaluating impact on market.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Conducted market research and reported on competitors.
  • Performed sales consultations and educated clients on products and services.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Finance Manager

Crater Lake Motors
Medford, OR
02.2020 - 10.2021
  • Promoted finance products to customers and sales force to increase penetration.
  • Established relationships with banking partners to secure favorable terms on financing arrangements.
  • Coordinated approval or rejection of lines of credit.
  • Created monthly performance metrics that tracked key performance indicators.
  • Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws.
  • Identified opportunities for cost savings through process improvements and automation initiatives.
  • Managed relationships with tax authorities, bankers and auditors.
  • Conducted risk management assessments and created strategies to minimize potential risks.
  • Assisted in the development of internal controls to protect company assets.
  • Evaluated existing processes within the finance department and identified areas for improvement.
  • Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
  • Analyzed sales activity to identify and correct cost errors or price discrepancies.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Collaborated with others to discuss new opportunities.

Sales Associate

Lithia Medford CJD
Medford, OR
03.2017 - 02.2020
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Built relationships with customers to encourage repeat business.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Attended weekly team meetings to review performance goals and objectives.
  • Suggested ideas for improving store operations and increasing profits.
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Worked with fellow sales team members to achieve group targets.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed trusting relationships with customers by making personal connections.
  • Assessed customer needs to provide assistance and information on product features.
  • Built and maintained relationships with peers and upper management to drive team success.

Lean Practitioner

The Boeing Company, Bca
Renton, WA
05.2011 - 08.2015
  • Reduced process gaps by hiring, supervising and coaching employees on production strategies and protocols, optimizing performance, growth and profitability.
  • Researched and communicated best practices to influence production plans and manufacturing tactics.
  • Coached, developed and motivated team to achieve production goals.
  • Ensured compliance with applicable FAA laws and regulations related to production activities.
  • Met with manufacturing and production departments to determine project road maps and create unique pathways to drive efficiency and productivity.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily and implementing improvement strategies.
  • Supported manufacturing team members to drive growth and development.
  • Identified weaknesses and implemented manufacturing and production practices training to improve performance.
  • Utilized data analytics tools to monitor progress against set targets.
  • Reviewed inventory data to make adjustments, evaluate forecasts and meet demands.

SSG / E6

US Army
, USA
10.1999 - 05.2009
  • Directed logistical training procedures to adhere to military regulations.
  • Coordinated with other units to ensure successful mission execution.
  • Stored and safeguarded classified information to maintain utmost confidentiality.
  • Trained, coached and mentored military units to improve readiness and training.
  • Facilitated patrol operations and led security forces team to support battlefield operations.
  • Trained and managed new recruits in tactical and combat warfare.
  • Assessed complex documentation for combat, weapon systems and anti-terrorism programs.
  • Organized after action reviews following completion of missions or exercises in order to assess performance and identify areas needing improvement.
  • Directed the development of detailed plans for long-range reconnaissance missions.
  • Requisitioned, received and properly stored unit equipment and supplies.
  • Executed emergency response security to eliminate hazards and potential dangers.
  • Assisted in gathering intelligence and combat information to support troops on ground.
  • Conducted intelligence gathering activities such as reconnaissance patrols and target acquisition missions.
  • Analyzed data collected from aerial surveillance platforms to identify potential threat locations.
  • Coordinated with higher headquarters regarding changes in mission objectives or priorities.
  • Maintained records of training accomplishments for each team member.
  • Assessed operational performance of team members after completion of each mission or exercise.
  • Prepared detailed written reports and formulated policy and guidance for use of subordinate organizations.
  • Prepared, planned for and coordinated execution of support missions to aid deployed forces and individuals.
  • Worked with cross-functional teams to achieve goals.

Education

Bachelor of Science - Program Management

Everglades University
Boca Raton, FL
06-2017

Associate of Science - Applied Service Management

Wyoming Technical Institute
Sacramento, CA
05-2011

Skills

  • Sales Presentations
  • Specification Writing
  • Customer Service and Retention
  • Employee Coaching
  • Leadership and Team Building
  • Goal Attainment
  • Sales Planning and Implementation
  • Price Structuring
  • Pipeline Management
  • Regulatory Understanding
  • Sales Training
  • Sales Leadership
  • Budgeting and Finance
  • Sales Operations
  • Sales Analytics
  • Policy Enforcement

Timeline

General Sales Manager

Billings Auto Group
04.2023 - Current

Used Car Manager

Crater Lake Motors
01.2022 - 04.2023

Sales Manager

Crater Lake Motors
10.2021 - 04.2023

Finance Manager

Crater Lake Motors
02.2020 - 10.2021

Sales Associate

Lithia Medford CJD
03.2017 - 02.2020

Lean Practitioner

The Boeing Company, Bca
05.2011 - 08.2015

SSG / E6

US Army
10.1999 - 05.2009

Bachelor of Science - Program Management

Everglades University

Associate of Science - Applied Service Management

Wyoming Technical Institute
Kristopher Smith