Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
3X Elite Award Winner (twice as rep and once as manager)
Timeline
Generic

Kristopher Stevenson

Houston,TX

Summary

Dynamic Customer Retention Specialist with a proven track record at DIRECTV, recognized as a 3X Elite award winner. Expert in team leadership and CRM, I empower teams to exceed goals while fostering strong customer relationships. Skilled in time management and staff development, I drive productivity and engagement across diverse teams.

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering a culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

9
9
years of professional experience

Work History

Customer Retention Specialist/Manager

DIRECTV
08.2020 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Supervisor with my team of reps, encouraging and coaching them to succeed in production.
  • Helped pioneer the Leadership Development Program, which was designed to give reps a look into the other side of the business and empower them to move up in the company.
  • Accomplished multiple tasks within established timeframes.
  • Solving problems with accountability and empathy.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly.
  • Met customer call guidelines for service levels, handle time and productivity.

Merchandiser

Coca-Cola
04.2019 - 08.2020
  • Removed damaged, out-of-code, not-in-set, and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on the floor.
  • Managed inventory levels with regular monitoring, ordering, and replenishment for optimal product availability.
  • Working independently, being the primary point of contact between stores and management.

Warehouse Lead

Staples
10.2016 - 06.2018
  • Trained employees on equipment operation and safety protocols.
  • Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
  • Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
  • Followed verbal and written instructions to properly move and ship products.
  • Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
  • Collaborated with other departments to address issues or order discrepancies, ensuring smooth communication across teams.
  • Ensured timely order fulfillment by closely monitoring shipping schedules and coordinating with carriers.
  • Maintained top performance standards while working in a hot warehouse environment.

Education

High School Diploma -

El Campo High School
El Campo, TX

Bachelor of Science - Information Technology

Western Governors University
Salt Lake City, UT
12-2027

Skills

  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Staff training and development
  • Goal setting
  • Cross-functional teamwork
  • Customer relationship management (CRM)
  • Microsoft Office
  • CRM and Salesforce expert

Accomplishments

2X Elite Award Winner (rep)

1X Elite Award Winner (management)

Languages

English

3X Elite Award Winner (twice as rep and once as manager)

The award is given to top-performing reps and managers across the country.

Timeline

Customer Retention Specialist/Manager

DIRECTV
08.2020 - Current

Merchandiser

Coca-Cola
04.2019 - 08.2020

Warehouse Lead

Staples
10.2016 - 06.2018

High School Diploma -

El Campo High School

Bachelor of Science - Information Technology

Western Governors University

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Kristopher Stevenson