Kristopher S. Williams
Glassboro
Summary
Accomplished professional with extensive experience in counseling and case management at Acasia Urban Trauma. Expert in cognitive-behavioral interventions and conflict resolution, enhancing client outcomes. Proven leader with proficiency in Excel and presentation design, driving team success. Adept at fostering personal responsibility and long-term behavioral change.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Counselor
Acasia Urban Trauma
Woodstown
10.2025 - Current
- Specialize in helping adults identify and change criminal thinking patterns while enhancing cognitive skills.
- Using evidence-based approaches such as cognitive-behavioral interventions, I guide participants in recognizing distorted thought processes, understanding the impact of their choices, and developing practical strategies for positive decision-making.
- Focusing on fostering personal responsibility, improving problem-solving abilities, and supporting long-term behavioral change in a structured, respectful environment.
Reservation Sales Agent
Amtrak
Philadelphia
10.2023 - 10.2025
- Communicated with customers to assist in completing reservations, schedules, fares, routing, city highlights, boarding information, tours and other intermodal transportation availability.
- Ensured that all customers receive the best experience before or after their travel.
- Assisted with any issues that may have arisen during their travel to make sure they are completely satisfied with our service.
Instrument Assembler
TA Instruments
New Castle
09.2022 - 07.2023
- Assembled a variety of mechanical, electronic, and electro-mechanical instruments and subassemblies.
- Tested sub-assemblies and instruments as per established procedures.
- Troubleshoot and repaired sub-assemblies and instruments.
- Followed all processes and procedures.
- Read detailed instructions represented in manuals, drawings, schematics etc. and follow them with precision to ensure products were created efficiently and correctly.
Section 8 Process Contractor
Wilmington Housing Authority
Wilmington
09.2021 - 05.2022
- Monitored and maintained Section 8 Management Assessment Program (SEMAP) indicators in preparation for Housing & Urban Development (HUD) annual audit of Family Self Sufficiency (FSS).
- Prepare monthly statistical reports on rent/income data, transfers, portability, annual re-certifications, waitlist, inspections, and Housing Choice Voucher programs.
- Monitor the expenditures of the Section 8 budget, Housing Assistance Program (HAP) and Utility Allowance Program (UAP) funding.
- Created procedures, developed new forms, streamlined the referral, case management, as well as administrative processes to maintain, create and monitor workflow.
Administrator
State of Delaware Department of Health and Social Services
Wilmington
02.2021 - 02.2022
- Monitored the work of all unit supervisors.
- Observed work processes and gather data relating to operational and managerial practices and procedures.
- Reviewed and completed employee timesheets.
- Trained supervisors on how to maintain unit's database for all clients.
- Attended meetings with Division heads and presented on data for our unit.
- Managed any client issues escalated from case managers and supervisors to ensure all clients received the best assistance.
- Facilitated 20+ hours of training monthly in all Case Management Components.
Case Manager Supervisor
State of Delaware Department of Health and Social Services
Wilmington
03.2020 - 02.2021
- Supervised effective working of case managers to ensure compliance to all division policies.
- Trained incoming staff on unit's policies and procedures.
- Served as a liaison between case managers and upper management.
- Maintained unit's database for all clients.
- Reviewed case manager's client files and client database submissions.
- Assigned potential client referrals throughout unit.
- Collected, analyzed and submitted unit's data for reporting to upper management and the Division.
Assistant to the Administrator
State of Delaware Department of Health and Social Services
Wilmington
02.2019 - 03.2020
- Coordinated administrator and department activities.
- Provided high-level administrative support by conducting research, preparing reports, managing information requests and performing clerical functions.
- Also organized events, managed projects, assisted with referring inquiries to the correct office.
- Communicated with staff, upper management, and outside entities in a manner that is professional, diplomatic, and complies with confidentiality requirements.
Sales Support Representative
Cherrydale Farms Fundraising
Lansdale
09.2016 - 02.2019
- Assisted salespeople with doing their job more effectively by creating contracts, sending sales materials and processing sales orders.
- Worked closely with management and other departments within the company and interacted with existing and new customers.
- Functioned as customer service representative by fielding calls and emails from dissatisfied customers.
- Helped to create and launch new website to streamline customer and sales force operations.
Assistant Manager and Chef
Rodeo's Wings N Things
Glassboro
11.2013 - 06.2014
- Oversaw food preparation and cook.
- Trained all incoming employees.
- Helped to create new menu.
- Oversaw all food and kitchen supply inventory.
- Assisted customers.
- Handled vendor transactions.
- Created weekly schedules for all employees.
Chef and Inventory Assistant
Nick's Pizzeria and Steakhouse
Glassboro
01.2008 - 04.2013
- Tracked and maintained weekly food inventory.
- Placed necessary orders with contractors via phone and facsimile.
- Oversaw food preparation and cooked.
- Help to maintain clean work area for L&I.
- Trained employees.
Kitchen Manager
Odyssey Pizza
Willingboro
05.2007 - 01.2008
- Supervised five cooks, handled all food and kitchen supply inventory, trained incoming staff, implemented computerized ordering system, handled any customer concerns and performed other duties as needed.
Data Entry
Friends of Israel Sports Center for the Disabled
Philadelphia
09.2006 - 05.2007
- Performed data entry of all incoming donations into Quicken database for accountants.
- Mailed tax acknowledgments.
Production Assistant
PNF Audio
Camden
02.2006 - 12.2006
- Assembled custom design audio equipment for personal and commercial use.
- Responsibilities also included preparing orders, packing and shipment of equipment, filing, faxing, handling incoming mail and other clerical duties as needed.
Account Representative
MBIA MuniServices Company
Philadelphia
06.2005 - 02.2006
- Acted as debt collection associate on the company's contracts with the City of Detroit and Bensalem Township in Pennsylvania.
- This responsibility included but was not limited to creating targets by finding delinquent taxpayers, sending collection correspondence, handling numerous telephone communiqué, skip tracing, processing payments, maintaining data base and other clerical and general office duties as needed.
Education
Gloucester County College -
Gloucester County College
Sewell, NJ06.2004
Glassboro High School -
Glassboro High School
Glassboro, NJ06.2002
Skills
- Proficient in Word
- Excel spreadsheet management
- Presentation design
- Task scheduling
- Experience with Adobe applications
- Proficient in Microsoft Teams
- Experienced with Zoom platform
- Social media strategy
- Conflict resolution
- Team leadership
- Time management
- Case management proficiency
Certification
- PennDOT Flagger
- Forklift Operator
Hobbies and Interests
- Traveling
- Experiencing different cultures
- Charity work
- Sports
- Computers
- Reading
- Film
Timeline
Counselor
Acasia Urban Trauma
10.2025 - Current
Reservation Sales Agent
Amtrak
10.2023 - 10.2025
Instrument Assembler
TA Instruments
09.2022 - 07.2023
Section 8 Process Contractor
Wilmington Housing Authority
09.2021 - 05.2022
Administrator
State of Delaware Department of Health and Social Services
02.2021 - 02.2022
Case Manager Supervisor
State of Delaware Department of Health and Social Services
03.2020 - 02.2021
Assistant to the Administrator
State of Delaware Department of Health and Social Services
02.2019 - 03.2020
Sales Support Representative
Cherrydale Farms Fundraising
09.2016 - 02.2019
Assistant Manager and Chef
Rodeo's Wings N Things
11.2013 - 06.2014
Chef and Inventory Assistant
Nick's Pizzeria and Steakhouse
01.2008 - 04.2013
Kitchen Manager
Odyssey Pizza
05.2007 - 01.2008
Data Entry
Friends of Israel Sports Center for the Disabled
09.2006 - 05.2007
Production Assistant
PNF Audio
02.2006 - 12.2006
Account Representative
MBIA MuniServices Company
06.2005 - 02.2006
Gloucester County College -
Gloucester County College
Glassboro High School -
Glassboro High School