Kristopher "Topher" Schlund
Honolulu,HI
Summary
Driven Systems Administrator with 3 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication, and collaboration.
Overview
26
26
years of professional experience
Work History
Systems Administrator
Hawaii Pacific University
11.2021 - Current
- Managed over 3,000 Active Directory and Microsoft 365 user accounts supporting faculty, staff, and students.
- Provided comprehensive support for desktop, laptop, and mobile devices to ensure Computer Administrative Access Compliance.
- Administered VMware Horizon VDI environment supporting 500 concurrent users.
- Implemented and enforced the Computer Administrative Access Policy.
- Reduced workstation deployment time by 40% through standardized Windows and macOS imaging.
- Advised on lab and classroom infrastructure, ensuring smooth operations and minimal downtime.
- Administered central systems, overseeing system health and performance.
- Administered virtual infrastructure, managing virtual machines and ensuring optimal performance and resource allocation.
- Provided elevated support and customer service to Faculty and Staff when it is needed.
- Facilitated to the selection and procurement of IT hardware and software. Maintained an inventory of IT assets and optimized the budget allocation.
- Collaborated the HPU eSports Arena Upgrade of all equipment from Servers, networking, and Gaming Computers
Sales Support - Pro Imaging Sales
Sony Electronics, Inc.
09.2021 - Current
- Grew and Managed the Hawaii Professional Solutions Market
- Provide Training to Dealers
- Conduct Product Demonstrations to Customers
- Assistive Sales Retail - Digital Imaging
- Level One Support for Professional Products in Hawaii
- Assist with planning of customer projects within published standards of SMPTE and NDI
Owner
Topher Konsulting Service
08.2009 - Current
- Information Technology Consultant
- Being an Agent to procure 500K worth of items for customers
- Production Coordination for International Productions
- Graphic Design and Contract Printing
- Event Photography, Video, and Live Stream Producer
- Proficient in deploying and managing Ubiquiti UniFi networks
Technical Analyst II
Hawaii Pacific University
02.2020 - 11.2021
- Provide elevated support and customer service to Faculty and Staff when it is needed.
- Be a mentor to our Student Workers to provide guidance in troubleshooting methodologies.
- Identify recurring issues and try to mitigate downtime and bring ideas on how to fix them to Tier 3.
- Assist with procurement of Capital Purchase and fiscal responsibility during budget planning.
- Maintain the Deployment images of Mac and PC so we are within set policy.
- Assist with keeping the knowledge base articles up to date to provide self-service help for users to have less downtime and fix common issues.
- Facilitated the HPU eSports Arena Software Upgrade to ggRock Software
Field Representative / Account Manager Professional Solutions
Adecco - Sony Hawaii Company, Sony Electronics, Inc.
05.2014 - 08.2021
- Grew and Managed the Hawaii Professional Solutions Market
- Provide Training to Dealers
- Conduct Product Demonstrations to Customers
- Assistive Sales Retail - Digital Imaging
- Level One Support for Professional Products in Hawaii
- Assist with planning of customer projects within published standards of SMPTE and NDI
Senior Information Technology Technician
Olelo Community Media
04.2019 - 02.2020
- Communicate and coordinate with internal departments on concerns or problems that they may be having with IT-related issues.
- Provide user support to assist with PC software, hardware, and network problems.
- Continuously monitor PCs, laptops, and network for proper operation and provide repair services as needed; monitor the use of systems by staff to ensure compliance with company and legal requirements.
- Maintain current documentation of information systems and update as needed. Provide on-call emergency services after business hours, holidays, and weekends as required.
ImPress Supervisor - Key Carrier
OfficeMax, Inc
03.2010 - 09.2013
- Direct activities of associates in my department as the store when needed
- Ensure ImPress is stocked with supplies and required levels
- Assist Commercial Accounts Manager in developing new accounts
- Perform Manager On Duty day to day tasks to OfficeMax Standards
- Achieved Black Belt Proficiency for using equipment and running department
Sales & Information Technology Specialist
KCDI Corporation dba Video Life
01.2008 - 08.2009
- Sales - Pro & Consumer equipment
- Support Production Computers (Mac & PC's)
- Assist with productions
- Developed a web presence
- Assisted with the layout and creation of weekly newspaper advertisements
Information Technology Specialist & EBusiness Development
WeSellThings4u Inc.
02.2007 - 08.2008
- Researched and implemented a new Consignment/eBay system to streamlined workflow from check-in to shipping
- Maintained and implemented non-person dependent updating sections of the website
- Build custom web and windows applications to help cycle time reduction
Service Writer / Home Entertainment Product Specialist
CompUSA Inc.
09.2006 - 02.2008
- Receive, record and distribute work orders to service crews upon customer's requests for service
- Cross-sell upgrade parts to service customers
- Provide level one support and installations for walk-in customers at the service counter
- Conduct home entertainment equipment demonstrations
- Use customer relationship management for the purpose of generating new and repeat business
- Place new merchandise on display; re-stock merchandise as needed, assist with stock inventory; assist in keeping pricing current on floor merchandise
- On-site Installations of Home Entertainment Products including wall mounting
Operations Manager
Decurion Corporation Experience - Consolidated Theatres
07.2001 - 07.2006
- Interned as a Support Specialist with the Information Technology Departments in California and Honolulu
- Day-to-day Operations Manager
- Design systems and processes to increase business acumen
- Industry Trend Watcher to help with forecasting of expenses
- Daily Projector and Film maintenance
- Active member of the Hawaii Information Technology Team for Consolidated Theatres
Talent
Decurion Corporation Experience - Consolidated Theatres
06.2000 - 07.2001
- Customer Service Specialist
- Operated the Box Office and Concession
- Daily theatre maintenance
Education
Associate of Science - Information Technology
Kapi'olani Community College
Honolulu, HI01-2004
Associate of Science - eBusiness (Specializing in Customer Relationship Mgt.)
Kapi'olani Community College
Honolulu, HI01-2004
Computer Science
Norwich University
Norwich, VT01-2000
High School Diploma -
Saint Louis School
Honolulu, HI01-1999
Skills
- PC / OS X Skills: Windows Server OS, Scripting (PowerShell), Microsoft 365, Adobe Systems, Zoom (Admin), Website Design & Maintenance (HTML & PHP)
- Design and Integration Training: Extron, Sony, BrightSign, SMPTE, NDI, Ubiquiti UniFi networks, ggRock Software
- People Skills: Teamwork (both leader and follower), Servant Leader, Willingness to help others, Commitment to a common goal, Big Picture focus, Innovative, Positive attitude, Catalyst, Responsible and accountable
Timeline
Systems Administrator
Hawaii Pacific University
11.2021 - Current
Sales Support - Pro Imaging Sales
Sony Electronics, Inc.
09.2021 - Current
Technical Analyst II
Hawaii Pacific University
02.2020 - 11.2021
Senior Information Technology Technician
Olelo Community Media
04.2019 - 02.2020
Field Representative / Account Manager Professional Solutions
Adecco - Sony Hawaii Company, Sony Electronics, Inc.
05.2014 - 08.2021
ImPress Supervisor - Key Carrier
OfficeMax, Inc
03.2010 - 09.2013
Owner
Topher Konsulting Service
08.2009 - Current
Sales & Information Technology Specialist
KCDI Corporation dba Video Life
01.2008 - 08.2009
Information Technology Specialist & EBusiness Development
WeSellThings4u Inc.
02.2007 - 08.2008
Service Writer / Home Entertainment Product Specialist
CompUSA Inc.
09.2006 - 02.2008
Operations Manager
Decurion Corporation Experience - Consolidated Theatres
07.2001 - 07.2006
Talent
Decurion Corporation Experience - Consolidated Theatres
06.2000 - 07.2001
Associate of Science - Information Technology
Kapi'olani Community College
Associate of Science - eBusiness (Specializing in Customer Relationship Mgt.)
Kapi'olani Community College
Computer Science
Norwich University
High School Diploma -
Saint Louis School