Kristopher Tripp
La Vernia
Summary
Professional in branch operations with strong background in coordinating administrative and logistical functions. Skilled at optimizing processes, enhancing customer satisfaction, and fostering team collaboration to achieve organizational goals. Known for adaptability and reliability in dynamic environments. Proficient in communication, problem-solving, and time management.
Overview
16
16
years of professional experience
Work History
Branch Coordinator/Truck Supervisor
Gravity Oilfield Services
12.2018 - Current
- Improved branch efficiency by streamlining processes and implementing time-saving strategies.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Ordered supplies, created purchase orders and entered orders into inventory.
- Coordinated and assigned service call requests.
- Increased customer satisfaction with prompt resolution of issues and concerns.
- Remained calm and professional in stressful situations.
- Coordinated staff schedules for optimal coverage during peak business hours.
- Performed duties in office environment during operating hours.
- Maintained a clean, organized, and professional environment for both customers and employees.
- Ensured compliance with company policies, procedures, and regulatory requirements at all times.
- Collaborated with team members to achieve branch goals and objectives.
- Coordinated meetings between various departments at the branch level to address any operational challenges.
- Liaised between upper management and branch personnel to facilitate effective communication channels.
- Maintained friendly and professional customer interactions.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Assisted in recruitment efforts to attract highly skilled truck drivers who aligned with company values and goals.
- Ensured regulatory compliance across all aspects of transportation operations by staying current on federal, state, local laws, rules governing commercial trucking activities.
- Managed fleet maintenance, ensuring all vehicles were kept in optimal condition for maximum performance on the road.
- Streamlined dispatch processes by integrating GPS tracking technology into daily operations.
- Developed strong relationships with vendors, leading to better pricing and service options for the company.
Generator Technician
Arrowhead Rental Services
04.2018 - 12.2018
- Maintained detailed service records to track generator performance, identify trends, and improve future maintenance plans.
- Provided exceptional customer service by clearly communicating complex technical information in a way that was easy for clients to understand.
- Minimized downtime for clients by providing prompt on-site emergency services for generator failures.
- Set up and managed maintenance schedules.
- Enhanced customer satisfaction with timely troubleshooting and resolution of generator issues.
- Performed load bank testing on newly installed or repaired generators to ensure they met established performance standards before returning them to operation.
- Increased generator efficiency by performing regular maintenance, inspections, and repairs.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Replaced worn or broken parts on machines and equipment.
Dispatcher
Labatt Food Service
05.2017 - 04.2018
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Enhanced team morale by fostering supportive and collaborative work environment.
- Monitored vehicle locations to coordinate timely arrivals.
Field Manager
D&D Power / Red-D-Arc
12.2011 - 11.2016
- Streamlined field operations for increased efficiency through regular process evaluations and adjustments.
- Performed quality control inspections on phases of field operations.
- Enhanced team productivity by implementing efficient scheduling and resource allocation strategies.
- Coordinated and scheduled field personnel to cover operations throughout assigned regional area.
- Improved customer satisfaction by effectively addressing concerns and providing prompt resolutions.
- Maintained excellent knowledge of industry trends and advancements to inform strategic decisions in the field management role.
- Optimized team performance through ongoing coaching, training, and development initiatives.
- Reduced downtime by proactively addressing equipment maintenance and repair needs, keeping projects on schedule.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Technician
Lubeworks #2
02.2011 - 10.2011
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
- Enhanced customer satisfaction by providing timely and efficient oil changes and preventative maintenance services.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Ensured customer trust with transparent communication about necessary services and repair costs.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
Dispatch/Fleet Manager
Alliance Transport LLC
04.2009 - 06.2010
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled deliveries and pickups according to customer needs.
Education
High School -
La Vernia High School
La Vernia, TX01.2000
Skills
- Marketing coordination
- Branch operations management
- Excellent work ethic
- Customer service
- Logistics
- Trucking
- Freight
- Team player
- Attention to detail
- Excellent time management skills
- Multi-tasking
- Shift scheduling
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Branch Coordinator/Truck Supervisor
Gravity Oilfield Services
12.2018 - Current
Generator Technician
Arrowhead Rental Services
04.2018 - 12.2018
Dispatcher
Labatt Food Service
05.2017 - 04.2018
Field Manager
D&D Power / Red-D-Arc
12.2011 - 11.2016
Technician
Lubeworks #2
02.2011 - 10.2011
Dispatch/Fleet Manager
Alliance Transport LLC
04.2009 - 06.2010
High School -
La Vernia High School
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