Kristopher Truluck
Homosassa,FL
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
4
4
years of professional experience
Work History
Independent Contractor
Self-employeed
Homosassa, FL
03.2021 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Collaborated closely with clients to better understand entire project scope.
- Managed day-to-day operations of consulting business, which required such tasks as scheduling and communication.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Worked 35 hours weekly.
- Increased business revenue by 13%.
Flooring Sales Associate
Lowes Home Improvment
Spring Hill, FL
01.2019 - 03.2021
- Followed up with customers to assess satisfaction, answer questions and resolve concerns.
- Demonstrated features of different floor options and overcame objections with knowledgeable responses.
- Assisted customers with selecting appropriate floor types and styles.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Discussed pricing, additional charges and payment plans during sales process.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Dealt with 50 calls daily.
Busboy
Chefs Cafe
Spring Hill, FL
01.2018 - 01.2019
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Managed over 30 customer calls per day.
- Worked 35 hours weekly
Education
Associate of Arts - Business Management
Pasco Hernando State College
Spring Hill, FL03.2023
High School Diploma -
Frank W. Springstead High School
Spring Hill, FL05.2018
Skills
- Shift Coverage
- Building Customer Relationships and Loyalty
- Strong Communication and Interpersonal Skills
- Client Satisfaction
- Engaging with Diverse Customers
- Excellent Written and Verbal Communication
- Adaptable and Flexible
Timeline
Independent Contractor
Self-employeed
03.2021 - Current
Flooring Sales Associate
Lowes Home Improvment
01.2019 - 03.2021
Busboy
Chefs Cafe
01.2018 - 01.2019
Associate of Arts - Business Management
Pasco Hernando State College
High School Diploma -
Frank W. Springstead High School
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