Summary
Overview
Work History
Education
Skills
Websites
References
Work Availability
Timeline
Generic

Kristopher Webster

Newton,NC

Summary

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Delivery Courier

DoorDash
Hickory, NC
08.2023 - Current
  • Transporting a wide range of commodities, according to transit routes and timeframes
  • Packing, emptying, arranging, examining, and running the delivery truck
  • Handling concerns such as cold meals or late arrivals following corporate regulations
  • Taking orders from a central dispatch system
  • Checking work orders, driving to the restaurant, placing the order, and delivering it to the customer
  • Communicating with dispatchers regarding delivery details such as drop-off points, addresses, phone numbers, and names of customers
  • Picking up orders from restaurants and delivering them to customers
  • Providing excellent customer service and adhering to all relevant laws and regulations
  • Being an independent contractor and using their own vehicle to make deliveries.

Customer Lead

Food Lion
Hickory, NC
07.2023 - 08.2023
  • Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
  • Greet each customer and uses his or her name whenever possible
  • Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
  • Check the bottom of every cart and under all baby seats for items before completing an order
  • Follow correct bagging procedures for the correct use of bags by type
  • Scan customers' order and handles the payment transaction, per standard practice
  • Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
  • Follow procedures for refunds and error correction
  • Make every attempt to maintain accurate cash control
  • Follow procedures and performs overrides
  • Identify customers needing assistance and offers to take the customer's order to their car including Food Lion To-Go orders (if applicable)
  • Maintain alertness and call for assistance when needed to service customers per service standards
  • Check prices quickly and accurately
  • Is courteous and helpful to other associates
  • Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
  • Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
  • Ensure workstation and front-end area (if applicable) of the store has a neat and clean presentation
  • Report any register malfunction to the Customer Service Manager or MOD
  • Ensure the MVP savings center KIOSK is filled with paper and properly working
  • Observe and correct all unsafe conditions that could cause associate or customer accidents
  • Notify QA of any cleaning issues or maintenance required on front end
  • Successfully complete computer-based training (CBT) and training aid courses
  • Perform the task of cashier when scheduled or as needed per the surge plan guidelines
  • Perform the task of managing the front end in the brief absence of the CSM/ACSM if needed to ensure service standards are maintained
  • Ensure check stands are supplied with proper bags, register receipt paper, Catalina coupon paper and restocks cigarette drawers at each check lane
  • Find more efficient ways to do the job and seeks to reduce costs and improve labor productivity.

Order Entry Clerk

Lee Industries
Conover, NC
10.2021 - 10.2022
  • Skilled at excelling in fast-paced, professional office environments
  • Input quotes using company software, data entry
  • Ensured prompt resolution of customer issues by making effective decisions.

Customer Lead

Food Lion
Newton, NC
09.2020 - 10.2021
  • Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
  • Greet each customer and uses his or her name whenever possible
  • Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
  • Check the bottom of every cart and under all baby seats for items before completing an order
  • Follow correct bagging procedures for the correct use of bags by type
  • Scan customers' order and handles the payment transaction, per standard practice
  • Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
  • Follow procedures for refunds and error correction
  • Make every attempt to maintain accurate cash control
  • Follow procedures and performs overrides
  • Identify customers needing assistance and offers to take the customer's order to their car including Food Lion To-Go orders (if applicable)
  • Maintain alertness and call for assistance when needed to service customers per service standards
  • Check prices quickly and accurately
  • Is courteous and helpful to other associates
  • Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
  • Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
  • Ensure workstation and front-end area (if applicable) of the store has a neat and clean presentation
  • Report any register malfunction to the Customer Service Manager or MOD
  • Ensure the MVP savings center KIOSK is filled with paper and properly working
  • Observe and correct all unsafe conditions that could cause associate or customer accidents
  • Notify QA of any cleaning issues or maintenance required on front end
  • Successfully complete computer-based training (CBT) and training aid courses
  • Perform the task of cashier when scheduled or as needed per the surge plan guidelines
  • Perform the task of managing the front end in the brief absence of the CSM/ACSM if needed to ensure service standards are maintained
  • Ensure check stands are supplied with proper bags, register receipt paper, Catalina coupon paper and restocks cigarette drawers at each check lane
  • Find more efficient ways to do the job and seeks to reduce costs and improve labor productivity.

Product Specialist

Toyota of North Charlotte
Huntersville, NC
09.2019 - 09.2019
  • Meet and greet customers
  • Fact finding and information gathering
  • Help customers find a vehicle based on wants and needs
  • Present and demonstrate vehicle features to customer, including test driving
  • Achieve daily, weekly, and/or monthly sales metrics.

Sales Associate

Conn's HomePlus
Hickory, NC
03.2019 - 06.2019
  • Assist the store manager in the daily operation of the store
  • Provide face-to-face assistance to customers throughout the buying process to include merchandise selection, payment, and finance options, as well as pickup and delivery options
  • Make telephone calls to existing and potential customers
  • Ability to setup merchandise and products
  • Assist in cleanliness of store and customer carry-outs
  • Responsible for achieving weekly and monthly customer service goals.

Sales Associate

General Nutrition Centers
Lincolnton, NC
06.2017 - 10.2018
  • Interact with customers and is committed to helping them choose the right products, as well as making recommendations based on your overall product knowledge and understanding of their needs
  • The ability to generate sales, not only for the benefit to the company and your store, but for you and your financial well-being.
  • The drive to achieve and exceed personal sales and productivity goals
  • Promote career growth by working with store management in the opening, closing and operating of a retail store. This includes cash handling, inventory count and deposits according to GNC procedures, as well as maintaining the appearance of the store
  • The ability to complete omni-channel orders timely and accurately in compliance with company guidelines.
  • Display an awareness of all store communications including: product information, advertising, promotions and other marketing initiatives
  • Boost product knowledge by learning the features, advantages and benefits. Staying on top of nutritional, wellness

Education

MBA - Business Administration

Gardner-Webb University
Boiling Springs
05.2018

Bachelor of Science - Sports Management

Gardner-Webb University
Boiling Springs, NC
05.2016

Skills

  • AS400
  • Software Information Validation
  • Punctuality and reliability
  • Customer service: Collect payments, planning, & organization
  • Task prioritization
  • Multitasking, problem-solving, & analytical thinking
  • Training
  • Motivation
  • Teamwork
  • Product knowledge
  • Conflict resolution
  • Sales closing
  • Order processing
  • Refunds processing
  • Problem resolution
  • Customer consulting
  • Lead generation
  • Brand representation
  • Verbal communication
  • Creative thinking
  • Coordination
  • Networking
  • Customer relations

Websites

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Delivery Courier

DoorDash
08.2023 - Current

Customer Lead

Food Lion
07.2023 - 08.2023

Order Entry Clerk

Lee Industries
10.2021 - 10.2022

Customer Lead

Food Lion
09.2020 - 10.2021

Product Specialist

Toyota of North Charlotte
09.2019 - 09.2019

Sales Associate

Conn's HomePlus
03.2019 - 06.2019

Sales Associate

General Nutrition Centers
06.2017 - 10.2018

MBA - Business Administration

Gardner-Webb University

Bachelor of Science - Sports Management

Gardner-Webb University

Similar Profiles

CREATE PROFILE
Kristopher Webster