Kristopher Williams
District Manager
Tigard,OR
Summary
Energetic multi-unit sales and operations manager with over 10 years of experience in being growth-focused and results-driven while possessing and expanding extensive knowledge in all areas of retail management and operations. I'm an expert communicator with a strong ability to adapt and pivot while motivating others and drive business growth. Strong track record of optimizing the productivity of sizable and cross-functional teams with innovative training and incentive programs, one-on-one coaching and leading by example. Talent and crave for identifying procedural deficiencies and implementing process improvements that maximize operational proficiency.
Overview
16
16
years of professional experience
Work History
District Manager
Verizon Wireless
12.2022 - Current
- Supervised 6 locations to enforce high-quality standards of operation
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team
- Modeled best practices for sales and customer service
- Coordinated with other district managers to actualize performance improvement strategies
- Built positive and productive relationships with store and field leadership
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations
- Exceeded sales targets with well-developed sales strategy and empowering team coaching
District Manager
Wireless Advocates
08.2020 - 12.2022
- Company closure 12/22
- Assumed responsibility for overseeing 13 retail locations with 60+ combined employees
- Annual goals include producing $4.5M+ in aggregate annual revenue, acquiring 10k+ new wireless lines, while maintaining customer satisfaction and shrink rates
- Guided district to generate $1.2M in revenue largely through creation of enhanced sales training curricula
- Recruited work force at 4 opportunity locations while maintaining standards throughout remaining 9 locations
- Drove positive morale and culture based on recognition and challenges to ignite team/family comradery.
- Developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
District Manager
T-Mobile
09.2018 - 08.2020
- COVID19 laid off
- Assumed responsibility for overseeing 11 retail locations with 80+ combined employees.
- Acquired 12k+ new wireless lines while maintaining 95% customer satisfaction and less than 1% shrink rates
- Guided PNW district to generate $4.6M in average annual revenue (153%+ of goal) largely through creation of enhanced sales training curricula
- Implemented sales strategy involving presentation / proposal of all five main product categories to all potential clients that led to 140% increase in annual sales
- Spearhead candidate assessment and selection to ensure ongoing acquisition of highly-qualified management personnel, as well as new hire training and coaching to elevate goal attainment.
Retail Store Manager
T-Mobile
06.2018 - 09.2018
- Acquired and rebuilt 12-member teams at underperforming stores that were tasked with securing $120k in sales per quarter while maximizing customer satisfaction and minimizing shrink
- Led the team to aggressively pursue its performance targets and increase quarterly revenue to $120k and customer satisfaction above 90% while maintaining shrink under 2%
- Instituted a “say less, ask more” sales strategy to increase client engagement and conversion rates.
Sales Team Lead
T-Mobile
10.2016 - 06.2018
- Conducted detailed needs assessments to present / propose products and services that met unique needs of each prospective customer
- Held concurrent responsibility for mentoring all sales personnel to coach a winning mindset
- Acquired 400+ new wireless lines (133%+ of goal) and produced $96k annually (230% of goal)
- Designated as team lead to support talent acquisition, new hire onboarding, and employee training efforts due to consistently high performance.
Customer Service/Sales Lead
T-Mobile
02.2008 - 10.2016
- Fielded 100+ inbound calls from prospects and clients with responsibility for maintaining 4:40 call resolution time, 90% first-call resolution rate, 20% conversion rate, and 99% customer service score
- Selected by management to host and appear in new hire training videos due to exceptional performance and product knowledge
- Volunteered to field overflow calls from other departments to minimize customer wait times and maximize customer satisfaction.
Education
Associate of Arts - Business Administration
Ozark Technical Community College
Springfield, MO05.2008
Skills
- Sales Forecasts/Reporting
- Team Development
- Profit and Loss Statements
- Staff Management
- Recruiting and Hiring
- Operational Improvements
- Client Relationship-Building
- Location Auditing
Timeline
District Manager
Verizon Wireless
12.2022 - Current
District Manager
Wireless Advocates
08.2020 - 12.2022
District Manager
T-Mobile
09.2018 - 08.2020
Retail Store Manager
T-Mobile
06.2018 - 09.2018
Sales Team Lead
T-Mobile
10.2016 - 06.2018
Customer Service/Sales Lead
T-Mobile
02.2008 - 10.2016
Associate of Arts - Business Administration
Ozark Technical Community College
Similar Profiles
Stephen Joseph BasenerStephen Joseph Basener
Sales Specialist at Verizon Wireless BJ’s Wholesale, Verizon WirelessSales Specialist at Verizon Wireless BJ’s Wholesale, Verizon Wireless
Jeffrey ArellanaJeffrey Arellana
Carrier Support & API Analyst at Verizon Wireless (formerly TracFone Wireless)Carrier Support & API Analyst at Verizon Wireless (formerly TracFone Wireless)
Heroad MederickHeroad Mederick
Supv-System Ops at Verizon Wireless (formerly Tracfone Wireless)Supv-System Ops at Verizon Wireless (formerly Tracfone Wireless)
Steven M. TaylorSteven M. Taylor
Sales Consultant at Wireless Zone / Verizon WirelessSales Consultant at Wireless Zone / Verizon Wireless
Mason MayMason May
Night Shift Removal Technician at Portland Cremation CenterNight Shift Removal Technician at Portland Cremation Center