Kristopher Willms
Biloxi,MS
Summary
Dedicated and accomplished professional with a robust background in the United States Air Force, demonstrating expertise in leadership, technical instruction, and quality management. Currently serving as an Instructor Supervisor PMEL with a solid track record of success in training and developing personnel. Concurrently employed as a Geek Squad Advanced Repair Agent, showcasing advanced technical proficiency in troubleshooting and resolving complex issues.
Key Achievements:
Military Leadership: Served in various roles, including Quality Manager PMEL, Production Control NCOIC, and Section Supervisor, exhibiting strong leadership skills and a commitment to excellence.
Technical Expertise: Excelled as a Geek Squad Advanced Repair Agent, providing advanced technical solutions and troubleshooting support to customers. Possesses in-depth knowledge of cutting-edge technologies and a proven ability to adapt to evolving IT landscapes.
Quality Management: Led quality initiatives in the Air Force as a Quality Manager PMEL, ensuring adherence to stringent standards and contributing to mission success. Recognized for maintaining high standards of precision and accuracy.
Training and Development: Currently serving as an Instructor Supervisor PMEL, responsible for shaping the skills and knowledge of personnel. Adept at creating effective training programs that enhance team capabilities and performance.
Overview
12
12
years of professional experience
Work History
Instructor Supervisor, PMEL
United States Air Force, USAF
Biloxi, MS
08.2022 - Current
- Instructs basic metrology principles, to recently Basic Military graduates spanning 83 academic days leading to the successful graduation of 130 students annually through 83 academic days and 832 hours of instruction.
- Supervises daily activity's of military members, using directives and coaching techniques to correct deviations from military standards.
- Oversees 14 civilian and military instructors, validates lesson plans and course material.
- Coordinated instructor schedules to ensure adequate coverage at all times.
- Conducted regular meetings with instructors to review program goals and objectives.
Geek Squad Advanced Repair Agent
Best Buy
Gulfpor, MS
02.2023 - Current
- Performs customer service functions, troubleshooting and repair of customer computers and phones.
- Repairs Apple devices in accordance with apple published service articles.
- Advises customers on technological needs.
- Performs Shift Lead activities to include Asset Protection, Customer service grievance remedies, and coaching of sales personnel.
Quality Manager, PMEL
United States Air Force, USAF
Charleston, SC
08.2021 - 08.2022
- Performed quality assurance evaluations in accordance with Air Force Directive 00-20-14, ISO 9001:2015 equivalency on 5,000 annual calibrations spanning 14 technicians.
- Reviewed, updated, and improved United States Air Force technical documents for accuracy, recommending changes using a six-sigma innovative approach.
- Chaired Root Cause Analysis meetings, documenting factual information regarding Process or Quality issues and authoring corrective action plans or process improvements to mitigate repeat occurrences.
- Liaison between Base leadership and Air Force Metrology and Calibration Program departments, advising leadership on needs and status of local laboratory.
Production Control NCOIC
United States Air Force, USAF
Charleston, SC
08.2019 - 08.2021
- Performed customer service functions, tracked equipment, documented equipment discrepancies and scheduled maintenance on aircraft support equipment.
- Responsible for the shipment and tracking of $1.5 Million dollars of DoD equipment to 35 Joint Bases across 4 regional commands.
- Advised customers on equipment needs and support capabilities.
Section Supervisor, PMEL
United States Air Force, USAF
Korea, INT
04.2018 - 08.2019
- Managed sections workload, training requirements, and overall production goals.
- Supervised daily activities of 5 personnel, mentored or otherwise guided personnel on calibration actions, correcting when necessary.
- Participated in Root Cause Analysis discussions, evaluating factual evidence to determine most probable root cause during investigative findings.
- Preformed calibrations as prescribed in technical data published by the United States Air Force, United States Navy, or manufacture.
Metrology Technician, PMEL
United States Air Force, USAF
Sumter, SC
08.2011 - 04.2018
- Analyzed data from measurements to determine if components were within specified tolerances.
- Assisted in the development of measurement plans for various projects.
- Conducted research into metrology techniques and technologies to improve accuracy of measurements.
- Maintained records of calibration results and documented any discrepancies found during inspections.
- Provided technical support to production personnel regarding metrology-related issues.
- Created reports summarizing the results of metrology activities for management review.
- Performed preventative maintenance on metrology equipment to ensure accurate operation.
- Adhered to quality management system policies and procedures and performed other laboratory functions and problem-solving services.
Education
Associate of Science - Computer Programming
Trident Technical College
Charleston, SC12.2023
Associate of Science - Micro-Precision Technology
Community College of The Air Force
Montgomery, AL04.2016
Bachelor of Science - Software Engineering
Arizona State University
Tempe, AZSkills
- Classroom Management
- Student Records Management
- Academic Instruction
- Issue Resolution
- Compliance Monitoring
- Excellent Researching Skills
- Team Training
- Document Management
- Test Equipment Operation
- Regulatory Compliance
- Effective Communication
- Troubleshooting
- Defect Tracking
- Calibration Standards
- Equipment Maintenance
- Quality Assurance
- Attention to Detail
- Microsoft Word
- First Aid/CPR
- Decision-Making
- Soldier Oversight and Command
- Equipment Oversight
- Repair Work Orders
- Task Prioritization
- Coordinating Training
- Weapons Systems
Accomplishments
- 335 NCO of the Quarter 1st Quarter - 2023
- Meritorious Service Medal - 2022
- 437 MXS Non-Commissioned Officer of the Year - 2019
- 437 MXS Airlift Young Leadership Award - 2018
- Meritorious Service Medal - 2017
- Achievement Medal for Actions while Deployed - 2016
- Achievement Medal - 2015
References
References available upon request.
Timeline
Geek Squad Advanced Repair Agent
Best Buy
02.2023 - Current
Instructor Supervisor, PMEL
United States Air Force, USAF
08.2022 - Current
Quality Manager, PMEL
United States Air Force, USAF
08.2021 - 08.2022
Production Control NCOIC
United States Air Force, USAF
08.2019 - 08.2021
Section Supervisor, PMEL
United States Air Force, USAF
04.2018 - 08.2019
Metrology Technician, PMEL
United States Air Force, USAF
08.2011 - 04.2018
Associate of Science - Computer Programming
Trident Technical College
Associate of Science - Micro-Precision Technology
Community College of The Air Force
Bachelor of Science - Software Engineering
Arizona State University
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