Kristopher Yarbrough
Fort Worth,TX
Summary
Driven and highly qualified professional specializing in diversity recruiting, operational management and employee engagement. Experienced in recruiting suitable candidates and maintaining employee information. Adept at building positive relationships with employees and staff.
Overview
6
6
years of professional experience
Work History
Loan Servicing Specialist
Flagship Credit Acceptance, CarFinance Capital
02.2023 - 08.2023
- Collaborated seamlessly with cross-functional loan teams to meticulously evaluate loan conditions, facilitating precise decision-making and expediting the loan approval process.
- Developed an intricate understanding of the loan lifecycle, fostering constructive partnerships with stakeholders across the process. Maintained a proactive approach to relationship-building, enhancing overall teamwork and communication effectiveness.
- Provided instrumental support to the Loan Processor through adept handling of clerical and administrative responsibilities, contributing to the smooth flow of loan documentation and reducing processing times.
- Exhibited exceptional interpersonal skills by managing calls and inquiries adeptly, while proactively addressing concerns in collaboration with supervisor. Consistently upheld a demeanor of approachable professionalism, reflecting the company's mission and values.
Account Manager
Dedicated Nursing Associates, Inc.
08.2022 - 02.2023
- Demonstrated history of consistently surpassing performance quotas, maintaining exceptional customer satisfaction scores by effectively capturing and utilizing customer feedback for strategic improvements.
- Proficiently managed recruiter and facilities inquiries, streamlining the hiring process across diverse facilities and ensuring seamless communication to efficiently fulfill staffing requirements.
- Meticulously monitored and managed client accounts, aligning solutions with budgetary constraints while delivering exceptional service that catered to clients' specific needs.
- Regularly produced comprehensive progress reports for senior leadership, enabling data-driven decision-making and providing transparent insights into key HR initiatives and achievements.
- Expertly advised clients on contract renewals, leveraging insights into contract terms and performance metrics to propose solutions that effectively aligned with both client needs and company objectives. Collaborated closely with clients to foster long-term partnerships.
- Facilitated client satisfaction and renewed customer relations to drive growth.
Mail Handler Assistant
United States Postal Service, USPS
11.2021 - 08.2022
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Used automated mail processing equipment to sort and collate mail.
- Proved successful working within tight deadlines and a fast-paced environment.
- Efficiently managed incoming and outgoing mail operations, ensuring seamless communication flow and timely delivery of important correspondence.
- Oversaw comprehensive mail handling processes, encompassing both incoming and outgoing mail, optimizing communication efficiency and accuracy.
Business Operations Specialist
Dish Network
07.2019 - 11.2021
- Monitored and tracked project execution of tasks.
- Detected errors and initiated or arranged for corrective action, following through with cognizant parties to verify resolution.
- Participated in meetings and associated events to help define and achieve organizational objectives.
- Facilitated development and reporting of program metrics.
- Played a pivotal role in contributing to sales growth by collaborating with cross-functional teams to align HR strategies with business goals and enhance overall employee performance.
- Exhibited a proactive and self-motivated approach, driving initiatives that positively impacted employee morale, engagement, and productivity across the organization.
- Demonstrated exceptional communication skills by fostering open and transparent dialogue with colleagues and superiors, facilitating efficient information flow and creating a cohesive work environment.
- Leveraged innovative marketing techniques and strategies to attract top-tier talent, resulting in the acquisition of skilled professionals who aligned with the company's vision and values.
- Initiated discussions on promotions, products, and customer service enhancements, fostering a customer-centric mindset within the organization and reinforcing a culture of excellence.
- Collaborated closely with leadership to devise and implement employee recognition programs, boosting employee morale, job satisfaction, and retention rates.
- Introduced creative training initiatives to equip employees with enhanced skills, aligning with business objectives and ensuring a high level of customer satisfaction.
- Employed data-driven insights to optimize recruitment processes, streamlining candidate evaluation and selection, and contributing to a stronger workforce.
- Fostered a collaborative work environment by facilitating cross-departmental communication and aligning HR initiatives with company-wide goals for enhanced efficiency and effectiveness.
- Spearheaded initiatives to enhance customer service skills among employees, resulting in improved customer interactions, higher satisfaction rates, and increased customer loyalty.
Customer Service Cashier
Speedway Gas Station
01.2018 - 07.2019
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
Education
Bachelor of Science - Human Resource Management
Franklin University
Columbus, OH05.2024
Associate of Applied Science - Culinary Arts
Le Cordon Bleu College of Culinary Arts - Austin
Austin, TX12.2014
Skills
- Critical Thinking
- Payroll Processing
- Staff Management
- Customer Relations
- Customer Relationship Management
- Staff Development
- Staff Training
- Coordinate Events
- Talent Recruitment and Development
- Compliance Requirements
Timeline
Loan Servicing Specialist
Flagship Credit Acceptance, CarFinance Capital
02.2023 - 08.2023
Account Manager
Dedicated Nursing Associates, Inc.
08.2022 - 02.2023
Mail Handler Assistant
United States Postal Service, USPS
11.2021 - 08.2022
Business Operations Specialist
Dish Network
07.2019 - 11.2021
Customer Service Cashier
Speedway Gas Station
01.2018 - 07.2019
Bachelor of Science - Human Resource Management
Franklin University
Associate of Applied Science - Culinary Arts
Le Cordon Bleu College of Culinary Arts - Austin
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