Kristopher M. Lee
Summary
"If you start thinking you are good at something, that's often the day you stop trying to be better and open the back door for someone to come after you. That's why we always aim higher. We never feel like we're done." - Drew Houston
Sales is my passion and I enjoy every phase of the industry, specifically business-to-consumer sales.
I am a competitor at heart. I have competed athletically at the collegiate level and coached at the collegiate level. My will to succeed carried me throughout my career on the field, as well as in the classroom as I was a three-time academic all-conference athlete.
I have worked at various levels of sales industries, starting as an on-the-phone sales rep, creating and carving out both a team lead role and a supervisor role, and for the last 2.5 years, I have led teams as a sales manager.
More important than anything, I am inspired and driven by my faith. The morals, values, and responsibilities I have learned and accepted through my Catholic faith have shaped me into the man I am today, one who serves as a role model for all to follow.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Manager
Worthy.com
06.2022 - Current
- Managed individual teams ranging from 2-8 account executives. Responsible for day-to-day management of the team, leading team meetings, performance management, skill development, and conducting reviews.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Also responsible for conducting interviews, hiring new team members, and running the new hire onboarding process.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Built processes for employee performance management, wrote scripts and rebuttals for sales pitches, and revised and edited automated text and email communication to consumers.
- 19 Month Ongoing Streak of 80%+ to goals attainment.
Sales Manager
Candid Co.
04.2021 - 04.2022
- Managed individual teams, ranging from seven to twenty-one direct reports.
- Responsible for escalations, conducting interviews, operating incentive programs, conducting weekly 1 on 1's, leading team meetings, performance management, assistance during new hire training/onboarding, skill development, conducting reviews
- Met and/or exceeded department and team sales goals in eight of the last eight months at the company.
- Coached and promoted high-achieving sales and account management employees to fill promoted positions with qualified staff and boost company growth.
- Evaluated competitor offerings to maintain a competitive edge, adapting strategies as necessary for sustained success.
- Managed revenue models, process flows, operations support and customer engagement strategies.
Sales Team Lead
Candid Co.
03.2020 - 04.2021
- Part of the management team, dual role responsibilities - direct communication and sales with orthodontic patients (75%) and management assistance (25%).
- Worked closely with other departments to understand the full scope of available offerings and provide top-notch salesmanship to customers.
- Exceeded quarterly sales targets through consistent performance monitoring and constructive feedback to team members.
- Developed and maintained knowledge of current sales and promotions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Ran incentive programs, assisted in 1 on 1's, assisted in data analysis, hosted/ran team meetings, assisted with phone screenings and interviews.
Sales Representative
Candid Co.
01.2019 - 03.2020
- Responsible for direct communication with orthodontic patients, detailed explanation of their individual medical treatment, and sale of the treatment plan.
- Developed and implemented sales strategies to increase profits.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Utilized CRM software to manage customer accounts and track performance metrics.
Assistant Football Coach
Capital University
03.2018 - 04.2021
- Assistant defensive line coach, responsible for game-plan prep and implementation
- Assistant strength and conditioning coach, responsible for running/organizing team workouts
- Led an all-male athlete Bible study for student-athletes on campus.
Education
Master of Science - Marketing Communication
Franklin University
Columbus, OH09.2021
Bachelor of Arts - Communication Studies
Capital University
Columbus, OH05.2018
Skills
- Sales Statistics Analysis
- Time Management
- Sales Operations
- Product Knowledge
- Sales Processes
- Data Analytics
- Sales Team Training and Skill Development
- Performance Management
- Written Communication
- Marketing strategy
Certification
- Be the Manger Who Fights for Their Team - LinkedIn
- Service Innovation - LinkedIn
- Mastership in Manager to Coach - Winning by Design
Timeline
Sales Manager
Worthy.com
06.2022 - Current
Sales Manager
Candid Co.
04.2021 - 04.2022
Sales Team Lead
Candid Co.
03.2020 - 04.2021
Sales Representative
Candid Co.
01.2019 - 03.2020
Assistant Football Coach
Capital University
03.2018 - 04.2021
Master of Science - Marketing Communication
Franklin University
Bachelor of Arts - Communication Studies
Capital University
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