Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Kristopher Michael Kleiner

235 NE 62nd Street, Ankeny,IA

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

22
22
years of professional experience

Work History

IT Engineering Manager

Hy-Vee Inc.
04.2023 - Current
  • Evaluated project requirements to identify and mitigate risks.
  • Addressed design challenges and evaluated alternative design models to meet project requirements.
  • Coordinated engineering team for projects in retail development
  • Responsible for implementing new fresh ordering system

Product Owner

Hy-Vee Inc.
08.2022 - 04.2023
  • Owned and prioritized product backlog.
  • Oversaw entire product deployments from vision and creation to rollout and delivery.
  • Managed implementation of new features by outlining plans and specifications such as how, where and when each component would work.
  • Focused on building critical features up front in order to identify constraints and technical challenges.

Technical Solutions Supervisor

Hy-Vee Inc.
08.2021 - 09.2022
  • Provide technical and procedural training of retail applications for store personnel
  • Assists with development, testing, and implementation of technical and procedural training for new and existing applications
  • Assisted with opening new locations.

Service Manager

Marick Inc
01.2013 - 08.2021
  • Planned and managed special projects to ensure they were completed on time and on budget
  • Regularly managed project and service work load and appropriately allocated resources
  • Analyzed graphs and trends to identify refrigeration issues to prevent potential failures, Plan the daily work of all Service Technicians
  • Diagnose and Repair Commercial Refrigeration and HVAC Systems
  • Diagnose and Repair electronic control systems including NOVAR and E2 systems.
  • Resolved customer complaints in professional and timely manner.
  • Developed and maintained positive relationships with customers to build rapport and trust.

Analyst

Hy-Vee Inc.
01.2011 - 01.2013
  • Analyzed Exceptions created from abnormal transactions on the registers
  • Investigated frauds at stores to ensure proper restitution
  • Assisted Loss Prevention investigators on cash shortages and other issues brought to their attention by the stores.
  • Monitored surveillance cameras and alarm systems to detect suspicious activity.
  • Skilled at working independently and collaboratively in a team environment.

Retail Support Specialist II

Hy-Vee Inc.
01.2008 - 01.2011
  • Helped store with issues on a variety of systems
  • Travels to stores to install new equipment
  • Does special assignments when delegated

Human Resource Manager

Hy-Vee Inc.
08.2007 - 01.2008
  • Responsible for hiring, training, and retaining store employees
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Coordinated JDRF fundraising resulting in over $3100 in funds raised
  • Planned, and coordinated all store functions, including the store picnic, Christmas party, and Department Head golf outing
  • Managed compliance with all Store and Corporate Policies.

Assistant Manager

Hy-Vee
01.2002 - 01.2007
  • Served as cashier trainer during register conversion
  • Assisted Store Director with up and downs
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Education

Refrigeration Mechanic -

US Dept. of Labor Apprenticeship Program
05.2018

High School Diploma -

East High School

Skills

  • Hardware Integration
  • Scrum Methodology
  • Gantt Charts
  • Second-Level Support
  • Microsoft Operating Systems
  • Microsoft Excel
  • HVAC
  • Software Development Tools: JIRA, Confluence

Affiliations

  • Evansdale Park and Recreation Board, Former Commissioner, Secretary
  • Co-Founder Cedar Valley Character Counts Committee
  • Former member Waterloo Community Education Advisory Board
  • Former Mentor -Big Brothers/Big Sisters
  • Immanuel Lutheran Church, Former Chairman of the Congregation

Timeline

IT Engineering Manager

Hy-Vee Inc.
04.2023 - Current

Product Owner

Hy-Vee Inc.
08.2022 - 04.2023

Technical Solutions Supervisor

Hy-Vee Inc.
08.2021 - 09.2022

Service Manager

Marick Inc
01.2013 - 08.2021

Analyst

Hy-Vee Inc.
01.2011 - 01.2013

Retail Support Specialist II

Hy-Vee Inc.
01.2008 - 01.2011

Human Resource Manager

Hy-Vee Inc.
08.2007 - 01.2008

Assistant Manager

Hy-Vee
01.2002 - 01.2007

Refrigeration Mechanic -

US Dept. of Labor Apprenticeship Program

High School Diploma -

East High School

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Kristopher Michael Kleiner