Summary
Overview
Work History
Education
Skills
Timeline
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Kristy Allie

Front Desk Receptionist
Lake Havasu City,AZ

Summary

Hardworking Front Desk Receptionist brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of clients and assignments. Meticulous in completing assignments and always ready to help team members.

Overview

8
8
years of professional experience

Work History

Private Caregiver

Sharon Chauncy
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Maintained clean, safe, and well-organized patient environment.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Front Desk Receptionist

The Addison Group
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.

Caregiver

Global Care
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Monitored clients' overall health and well-being and noted significant changes.

Call Center Lead

Inland United Call Center
09.2008 - 09.2016
  • Generated reports detailing metrics such as call times and satisfaction ratings.
  • Handled advanced issues with calm, knowledgeable and professional approach.
  • Responded to customer requests for products, services, and company information.
  • Oversaw team of 10agents focused on Doctor, order, paging, all calls.

Education

High School Diploma -

San Andreas High School
Highland, CA

Skills

  • Excellent Verbal Communication Skills
  • Problem-Solving Skills
  • Administrative Skills
  • Organization Skills
  • Greeting and Seating Clients
  • Credit Card Transaction Processing
  • Livechat Messaging
  • Strong Telephone Etiquette
  • Patient Information Collection
  • Calendar Management
  • High-Volume Environments
  • Call Answering and Routing
  • and Check-Outs
  • Front Desk Administration
  • Telephone and Front Desk Reception
  • Listening Skills
  • Keenness
  • Filing
  • Exceptional Attention to Detail
  • Adaptable and Flexible
  • Regulatory Documentation
  • Organization and Time Management

Timeline

Call Center Lead

Inland United Call Center
09.2008 - 09.2016

Private Caregiver

Sharon Chauncy

Front Desk Receptionist

The Addison Group

Caregiver

Global Care

High School Diploma -

San Andreas High School

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