Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristy Anderson

Higdon

Summary

Dynamic professional with extensive experience in customer service and team leadership, notably at World Finance. Proven track record in enhancing customer satisfaction and streamlining operations, resulting in increased repeat business. Skilled in money handling and problem-solving, fostering strong relationships with clients and staff to drive organizational success.

Overview

10
10
years of professional experience

Work History

Assistant Manager

World Finance
11.2020 - 08.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Generated repeat business through exceptional customer service.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Owner/Operator

Anderson Concrete
06.2019 - 05.2023
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
  • Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
  • Negotiated contracts with vendors to secure favorable terms for the business.
  • Implemented effective financial management practices, improving cash flow and profitability.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.

Collections Manager

BAM
01.2017 - 06.2019
  • Researched accounts and completed due diligence to resolve collection problems.
  • Reviewed, researched, and corrected discrepancies and customer concerns.
  • Improved overall collections efficiency by implementing strategic collection plans and processes.
  • Oversaw daily posting of payments to customer accounts.
  • Managed a diverse portfolio of accounts to optimize collection efforts and minimize losses.
  • Provided exceptional customer service throughout the collections process, addressing concerns promptly while upholding company values.
  • Established procedures for collection of past due amounts.
  • Contacted customers to discuss late payments and options for remitting amounts due.
  • Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
  • Reduced delinquency rates with proactive account monitoring and timely communication.
  • Established strong relationships with customers, fostering open communication channels for effective debt resolution.
  • Implemented efficient skip tracing techniques to locate hard-to-reach debtors and expedite the recovery process.
  • Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
  • Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
  • Contacted clients with past-due payments and actively monitored payments due from clients.
  • Streamlined collections procedures for increased productivity and reduced manual efforts.
  • Adhered to established guidelines to increase profits and collect supplier payments.
  • Posted receipts to appropriate general ledger accounts.
  • Monitored industry trends and best practices to continuously improve collections operations.
  • Accessed credit records to evaluate customer credit histories.
  • Documented interactions in computer database and updated information.
  • Generated and distributed current statements to customers.
  • Created daily and weekly cash reports for accounting management.
  • Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
  • Responded to requests for new or increased open account credit limits.
  • Developed strategic plans for day-to-day financial operations.

Marketing Specialist

Color Craft Studios
07.2015 - 01.2017
  • Increased brand awareness by developing and implementing targeted marketing campaigns.
  • Streamlined communication processes, leading to improved collaboration between departments.
  • Collaborated with creative teams to develop visually appealing marketing materials for print and digital channels.
  • Boosted lead generation through the creation of engaging content for social media platforms.
  • Created persuasive sales presentations that effectively showcased product benefits, driving revenue growth.

Education

GED -

Northeast Alabama Community College
Rainsville, AL
05-2005

No Degree - High School

North Sand Mountain
Higdon
05-2005

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff supervision
  • Staff management
  • Workload management
  • Customer relationship management (CRM)

Timeline

Assistant Manager

World Finance
11.2020 - 08.2025

Owner/Operator

Anderson Concrete
06.2019 - 05.2023

Collections Manager

BAM
01.2017 - 06.2019

Marketing Specialist

Color Craft Studios
07.2015 - 01.2017

GED -

Northeast Alabama Community College

No Degree - High School

North Sand Mountain

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