Kristy Ashley
Practice Manager
Fair Oaks,CA
Summary
- Highly resolute, technically astute, and growth-focused professional with repeated success in management services and operations supervision within fast-paced settings. Instrumental in overseeing diverse operations related to process evaluation, policies establishment, budget administration, and regulatory compliance. Solid knowledge of aligning short-term and long-term schedules for keeping projects on track. Adept at solving problems to deliver uninterrupted outcomes. Recognized as a trusted advisor, consultant, and point of reference with well-rounded experience in guiding teams to outperform targets. Key Highlights/ Achievements:
- Sustainability of Studor Group Experience of work scores amongst staff and physicians with 100% participation and 95% or greater satisfaction over the course of my tenure with Sutter.
- Development and redesign of seven Sutter Urgent Cares over the course of five years. The organization ended 2023 with $320 million in operating income and an operating margin of 2%
- Successful onboarding of over one hundred physicians and specialists within the Sutter Organization.
Overview
24
24
years of professional experience
Work History
Director of Nursing & Care
08.2022 - 08.2024
- Director is responsible for operations of health centers within their region including overall management, operations, coordination, performance results and evaluation of all functions
- Regional Managers utilize best practices and continuous improvement techniques to maximize efficiency within the centers and are responsible for meeting financial, regulatory and satisfaction goals
- May serve as the primary contact for client’s communities
- ESSENTIAL DUTIES & RESPONSIBILITIES
- Clinical quality
- Plans, organizes, and manages operations for assigned health centers including staff hiring, training, scheduling, inventory control and facility upkeep
- Ensures patient/ clients safety goals and infection control standards are maintained throughout the centers
- Drives achievement of patient, client, and teammate satisfaction goals
- Responds to complaints with thorough investigation of concerns
- Ensures centers are properly stocked and inventories are managed through monthly audits, which may require manual examination of supplies in each center
- Ensures collaboration of clinical and operational teammates to pursue appropriate clinical opportunities
- Provides compliance leadership related to governmental, accreditation, and other regulations/requirements and with company policies
- Coordinates workflow in health centers, prioritizes key tasks, and shifts duties as necessary to achieve maximum success for patients, teammates, and clients
- Manages the vendors and external services used in clinics in collaboration with the centralized services team
- Financial performance
- Manages operational costs within budget, including labor, supplies, and other expenses
- Patient Satisfaction
- Achieves patient satisfaction goals by creating a culture of service excellence
- Reviews survey results to recognize impressive performance and implement improvements
- Patient Engagement
- Takes accountability for visit and participation rates within assigned health centers
- Develop marketing and communication plans to increase participation rates in collaboration with marketing and member services teams
- Participates in education and enrollment activities associated with acquiring new patient members and helping them to engage with our services
- Ensures health center schedules are maintained to promote efficiencies in practices and patient satisfaction
- Teammate engagement
- Oversees center staffing, ensuring appropriate coverage and staffing levels to maintain patient access and provider support while remaining good stewards of company, client resources
- Collaborates with onboarding team to ensure seamless startup of new centers in region, including collaborating closely with the client
- Assumes responsibility for staff adherence to all policies and procedures
- Completes annual performance reviews for all direct reports
- Recruits, selects, and trains clinical staff, including coaching, performance management, and discipline
- Communicates in a timely and consistent manner, ensuring a professional and respectful exchange of information and ideas
- Responds to care team issues regarding health center operations
- Maintains open communication and positive working relationships throughout the team, including RMA /medical assistants, supervisors, RCA/ providers, and support teams within the communities
- Ensure daily communication occurs and conduct monthly care team meetings
- Client relations
- Compiles, interprets, and delivers reports to clients, in collaboration with senior operations leadership and/or account management
- Addresses daily issues and concerns and ensures best practices created to improve services
- Solicits input from clients toward continuous improvement
- As applicable, participates in client meetings, committees, and events
- Serves as primary point of contact for clients or collaborates with client success team to address client needs.
Supervisor
Dignity Health / Common Spirit
12.2022 - 12.2023
Supervisor
Sutter Medical Foundation
01.2017 - 12.2022
- AR Team is expected to provide tactical leadership to maximize the effectiveness of all service delivery systems and financial performance, engage staff and cultivate a care center culture that prioritizes human kindness
- Arranged staff meetings and organized schedules for staff to efficiently manage workload while adhering to defined policies and procedures
- Oversee teamwork files supporting direction around claim processing, account assessment, provide team members with the tools needed identifying billing trends
- Observed monthly financial reports to certify accuracy within financial records of the foundation
- Onboard new team members providing training, metrics needed to meet professional growth, support in team building, and cross connection building relations with support services
- Observed daily, monthly financial reports to certify accuracy within financial records of the foundation
- Day to day educate team members regarding Dignity policy, procedures, timecards, expectations within the roles, disseminate organizational information, facilitate team meetings
- Teach and mentor team members to support the creation of a mindful, emotional, and physical environment.
Site Supervisor
Sacramento & Elk Grove Urology
01.2017 - 12.2022
- Proactively performed day-to-day supervisory functions for the assigned division, such as planning, monitoring, evaluating, and supervising management activities to ensure smooth flow of operations
- Arranged staff meetings and organized schedules for staff to efficiently manage workload while adhering to defined policies and procedures
- Identified training needs and conducted training sessions to provide the right guidance to management and urology staff
- Onboarded new clinicians and established positive relationships to determine and resolve employee issues
- Observed monthly financial reports to certify accuracy within financial records of the foundation
- Addressed patient inquiries and implemented IMQ, OSHA, or ADA standards to maintain safety measures.
Site Supervisor
Sutter Roseville & Auburn Urgent Care, Sutter Express Support
01.2011 - 01.2017
- Tasked with end-to-end management of employee schedules, Kronos, time-off requests, and yearly evaluations
- Oversaw recruitment operations from processing job requisitions to interviewing and screening candidates
- Sustained collaborative relationships with QA/QI staff to assist with audit-related information
- Managed diverse aspects of the Public Sector Development Program to improve the infrastructure
- Provided astute leadership in the process of budget preparation along with checking budget performance.
Site Supervisor
Sutter Roseville Internal Medicine, Roseville Urgent Care, Roseville Orthopedics and Podiatry
01.2001 - 01.2011
- Supervised over twenty-five staff members, eight Internal Medicine physicians, and 15 Family Practice physicians
- Tracked and reported progress of care center activities and dealt with issues faced by providers and patients
- Served as a safety officer and coordinated with administration to improve patient care by discussing advanced care strategies
- Actively participated in the redesign process of Auburn, Sacramento Urgent Care to bring prominent advancements
- Contributed to morale enhancement of staff, encouraging professionalism along with excellent customer service
- Established a safe and secure environment across all assigned medical units while acting as a safety officer.
Account Representative /Claims Processor
01.2001
- Utilized Internet Data Exchange (IDX) while serving as a Claims Processor for Sutter Medical Foundation
- Maintained sound professional liaison with providers and insurance companies to stay abreast of all relevant updates
- Leveraged basic knowledge of Health Maintenance Organization (HMO) and Preferred Provider Organization (PPO) plans during the service
- Diligently monitored unpaid or delinquent claims, charge entry, payment posting, work edit, and denial reports
- Input patient registration oversaw formalities of Work Comp Patents, and efficiently managed the area of balance inquiry
- Created and issued financial invoices with utmost accuracy and recorded details of all transactio
Education
Bachelor’s - communication and medical administration
University of Chapman
01.2025
Rio Americano High School
Skills
- Project Controllership HR Functions Employee Relations Recruitment & Onboarding
- Supervision & Workflow Optimization Client Services Excellence Policies Development & Compliance
- Cross-Functional Collaboration Training & Development Team Coordination Lean Six Sigma Training
- Labor Relations’ experience I Sales
Affiliations
MHO Dream Team
Studor Group Certifications
Sutter Express Urgent Care Operational Team
Sutter Safe Care
Epic Optimization Team
Lean Six Sigma
Service Excellence
Guest Speaker for Leadership Development
EOW Experience of Work Team Leader
Community Service & Volunteerism
Volunteer, Peace for Families, Placer County Food Drive, March of Dimes, Salvation Army, Adopt A Family, Feed the hungry, American Cancer Society, IHSS, Live in Support Provided, Suzanne G Komen fundraisers.
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Timeline
Supervisor
Dignity Health / Common Spirit
12.2022 - 12.2023
Director of Nursing & Care
08.2022 - 08.2024
Supervisor
Sutter Medical Foundation
01.2017 - 12.2022
Site Supervisor
Sacramento & Elk Grove Urology
01.2017 - 12.2022
Site Supervisor
Sutter Roseville & Auburn Urgent Care, Sutter Express Support
01.2011 - 01.2017
Site Supervisor
Sutter Roseville Internal Medicine, Roseville Urgent Care, Roseville Orthopedics and Podiatry
01.2001 - 01.2011
Account Representative /Claims Processor
01.2001
Bachelor’s - communication and medical administration
University of Chapman
Rio Americano High School