Kristy Bevins
Evansville,Indiana
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Organized Patient Service Representative with 28 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
19
19
years of professional experience
Work History
Patient Service Specialist
Talley Eye Institute
05.2022 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Entered patient demographic and insurance data into electronic medical record system.
- Handled customer service inquiries in person, via telephone and through email.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Built and maintained positive working relationships with patients and staff.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Used Medinformatix to schedule appointments.
Customer Service Representative
Rheumatology Arthritis And Immunology Clinic
03.2015 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Front Desk Receptionist
Audubon Dental LLC
05.2010 - 09.2014
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new team members on company procedures, customer service and issue resolution.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
Expanded Duties Dental Assistant
Franklin Street Dentistry
03.2005 - 09.2010
- Applied fluoride varnish and sealants.
- Assisted in administering nitrous oxide.
- Took x-rays
- Assisted in coronal polishing.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Monitored patient comfort and safety during dental procedures.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Prepared patient X-rays and images for review by dentist.
- Prepared and sterilized instruments and materials for use by dentists.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Exposed, developed and mounted dental x-rays.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, [Type], casts and impressions.
Education
High School Diploma -
Noblesville High School
Noblesville, IN05.1993
Skills
- Interpreting Physician Orders
- Patient Greeting
- Reception Management
- Document Filing
- Appointment Scheduling
- System Updates
- Insurance Verifying
- Patient Intake
- Scheduling Appointments
- HIPAA Compliance
- Insurance Verification
- Customer Service
- Sterilization Procedures
- Office Administration
- Payment Collection
Timeline
Patient Service Specialist
Talley Eye Institute
05.2022 - Current
Customer Service Representative
Rheumatology Arthritis And Immunology Clinic
03.2015 - 06.2022
Front Desk Receptionist
Audubon Dental LLC
05.2010 - 09.2014
Expanded Duties Dental Assistant
Franklin Street Dentistry
03.2005 - 09.2010
High School Diploma -
Noblesville High School
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