Microsoft Office Suite
Kristy Bienvenu, BSP, MHA
Summary
Health care professional serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
19
19
years of professional experience
Work History
Patient Relations Coordinator
University of Arkansas for Medical Sciences, UAMS
09.2021 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Followed document protocols to safeguard confidentiality of patient records.
- Investigates and evaluates complaints and grievances in collaboration with all levels of hospital administration.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Provided excellent customer service to patients and medical staff.
- Responded to inquiries by directing calls to appropriate personnel.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Composed letters to patients addressing their grievances and providing outcomes of the investigations.
Program Monitor
Department of Hospitals
09.2018 - 09.2021
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Collaborated with community members to develop and implement service initiatives.
- Partnered with local organizations to expand access to social and community services.
- Established and maintained relationships with key stakeholders.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
- Assessed community needs and identified resources for social and community service programs.
- Monitored program performance and outcomes for successful delivery of services.
- Planned, implemented, and monitored institutional transitions.
- Performed standardized assessments to determine level of care and eligibility.
- Performs intensive case management according to policy.
- Evaluates the overall effectiveness of transitions and addresses any issues that may arise.
- Provided leadership, guidance and support to staff members.
EMT
Acadian Ambulance Service
07.2005 - 09.2021
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Assessed medical conditions of patients in pre-hospital setting.
- Followed all safety protocols and took necessary precautions while providing care.
- Utilized communication devices to maintain contact with supervisors.
- Verified signatures and checked medical charts for accuracy and completion.
- Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Input data into computer programs and filing systems.
- Researched and resolved medical record discrepancies.
- Maintained accuracy, completeness, and security for medical records and health information.
- Verified accuracy of patient information in medical records.
- Transcribed and entered patient medical information into electronic medical records systems.
- Followed up with medical staff regarding missing information in patient records.
Child Support Enforcement Specialist
Department of Children and Family Services
02.2011 - 09.2018
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Performed investigative and enforcement functions in the areas of intake services, absent parent location, and collection of payments.
- Served as a court liaison in coordination of docket scheduling, affidavit completion, case testimony, and judicial reviews.
- Documented data and completed accurate updates to case records.
Eye Enucleator
Southern Eye Bank
07.2007 - 08.2008
- Prepared lab specimens for diagnostic evaluation.
- Implemented care and efficiency improvements to support and enhance office operations.
- Collected and documented patient medical information such as blood pressure and weight.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collected data from hospital charts and lab results.
- Harvested corneas from donors for transplant and whole eyes for research.
Education
Master of Science - Health Administration
Louisiana State University At Shreveport
Shreveport, LA06.2019
Bachelor of Science - Psychology
Northwestern State University of Louisiana
Natchitoches, LA05.2010
Skills
- HIPAA Compliance
- Multitasking and Organization
- Problem-Solving
- Relationship Building
- Medical Terminology
- Process Improvement
- Medical Billing
- Team Leadership
Software
Epic
RL Datix
Microsoft Sharepoint
Timeline
Patient Relations Coordinator
University of Arkansas for Medical Sciences, UAMS
09.2021 - Current
Program Monitor
Department of Hospitals
09.2018 - 09.2021
Child Support Enforcement Specialist
Department of Children and Family Services
02.2011 - 09.2018
Eye Enucleator
Southern Eye Bank
07.2007 - 08.2008
EMT
Acadian Ambulance Service
07.2005 - 09.2021
Master of Science - Health Administration
Louisiana State University At Shreveport
Bachelor of Science - Psychology
Northwestern State University of Louisiana
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