Kristy Blair
Customer Service Specialist
Summerville,GA
Summary
Dedicated, cheerful, and highly adaptable worker with a proven history of mastering new skillsets to excel rapidly in any given opportunity, whether working independently or as part of a team. Maintains a positive attitude and strong work ethic, consistently delivering high-quality results.
Overview
15
15
years of professional experience
Work History
Customer Support Rep
Gold Bond Inc.
02.2024 - Current
- Maintain comprehensive knowledge of products and services.
- Develop personalized solutions for customers based on their unique requirements, fostering long-term relationships with clients.
- Balance multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
Account Manager
US Xpress
02.2022 - 07.2023
- Enter and schedule loads according to transit.
- Track/Trace freight and manage trailer pools.
- Update customer portals with pertinent information.
- Maintain proactive communications between fleets, drivers, and customers.
Customer Support Trainer/Coverage Rep
Gold Bond Inc.
5 2019 - 02.2022
- Train and develop new hires within my department.
- Assist with updating current SOPs and training materials.
- Build and foster client relationships.
- Deliver exceptional client experience through phone/email communications.
- Cross-trained to fill in for various departments as needed.
Team Leader
Concentrix Corporation
11.2015 - 05.2019
- Led my team to #1 for consecutive months by providing exemplary customer service while adhering to all client and site metrics.
- Implement creative processes to improve coaching techniques.
- Guide representatives through difficult calls.
- Develop my team to reach their individual goals within the company
- Collect & analyze data to maximize customer satisfaction.
- Evaluate performance of key site/client metrics.
Restaurant Manager
Toby Keith's
04.2014 - 05.2015
- Led bartender orientations and conducted interviews for new hires.
- Took small groups of team members out in the community to promote business.
- Daily: Hosted pre-shifts to relay pertinent information, managed in mindfulness of all departments to ensure a smooth shift, welcomed patrons, and maintained an accurate safe count.
- Weekly: Managed inventory within my department, created unique drink specials and developed side work responsibilities for service staff.
Restaurant Manager
The Hangout
04.2009 - 09.2013
- Create new hire packets and side work responsibilities for service staff.
- Daily responsibilities: Maintain an accurate safe count, cash out servers/bartenders, collect tip out for assistance staff, pay out performing acts and complete all nightly reports.
- Weekly: Create schedules for assistance staff, kept inventory within my department and taught servers' dynamics dance classes.
Education
The Photography Institute
Columbia Southern University
AL Southern Community College
Skills
Customer Service Excellence
Teamwork & Collaboration
Hobbies
Freelance photography, travel, hammock camping, journaling, reading, self-growth
Timeline
Customer Support Rep
Gold Bond Inc.
02.2024 - Current
Account Manager
US Xpress
02.2022 - 07.2023
Team Leader
Concentrix Corporation
11.2015 - 05.2019
Restaurant Manager
Toby Keith's
04.2014 - 05.2015
Restaurant Manager
The Hangout
04.2009 - 09.2013
Customer Support Trainer/Coverage Rep
Gold Bond Inc.
5 2019 - 02.2022
The Photography Institute
Columbia Southern University
AL Southern Community College
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