Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristy Blankenship

Huntington,WV

Summary

Dynamic and highly motivated professional with extensive customer service experience at American Benefit Corporation. Proven problem-solving abilities and attention to detail in claims processing, enhancing customer satisfaction. Skilled in data entry and effective communication, consistently delivering exceptional results and fostering strong client relationships.

Overview

25
25
years of professional experience

Work History

Babysitter

Kaytlin Blair
04.2021 - Current
  • Prepared healthy, age-appropriate snacks and meals.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation and morning activities of brushing teeth and getting dressed.
  • Played games, worked on puzzles, and read books.
  • Communicated positively.
  • Taught her to organize toys, wash hands, and to share.
  • Maintained a clean and organized environment to ensure her well-being.

Caretaker

William Holley
04.2024 - 03.2025
  • Remained alert to problems or health issues and competently responded.
  • Monitored and maintained cleanliness, sanitation, and organization
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Provided compassionate care, assisting with daily tasks such as meal preparation and personal grooming.
  • Managed medication schedules and refills, ensuring adherence to prescribed treatments and therapies.
  • Managed medication schedules to ensure timely and accurate administration.
  • Enhanced residents' quality of life
  • Completed financial tasks

Consultant

Pampered Chef
06.2021 - 04.2024
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional customer service
  • Maximized customer retention by resolving issues quickly.
  • Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
  • Responded to telephone and in-person requests for information.
  • Stayed knowledgeable on the newest products and innovations and technological advancements through continuous training.

Customer Service Representative

Probill
07.2021 - 07.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Crew Member

Sodexo USA
08.2001 - 11.2020
  • Took orders, prepared meals, and collected payments.
  • Worked front counter and other areas.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Worked well with teammates and accepted coaching from management team.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Collaborated with team members to complete orders.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Assisted other team members to achieve goals.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
  • Contributed to inventory management, minimizing food waste and controlling costs.
  • Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
  • Enhanced customer experiences by quickly addressing and resolving complaints.
  • Maintained cleanliness and organization of dining area, leading to improved customer experiences.
  • Ensured food safety by rigorously adhering to sanitation standards during food preparation.

Cashier

Walmart
06.2017 - 08.2019
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.

Crew Member

Subway
05.2016 - 06.2017
  • Worked front counter.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Became familiar with products to answer questions and make suggestions.
  • Stocked shelves to organize aisles in assigned department.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.

Claims Adjuster

American Benefit Corporation
02.2000 - 04.2005
  • Assisted policyholders in understanding the complexities of their coverage plans, helping them make informed decisions about their claims.
  • Improved customer satisfaction by providing timely updates and resolutions to their claims inquiries.
  • Examined claims forms and other records to determine insurance coverage.
  • Answered customer questions regarding deductibles.
  • Verified insurance claims and determined fair amount for settlement.
  • Worked on the multi-line switchboard for 3 1/2 years.
  • Filed documents by date and group.
  • Processed the claim according to the benefits.
  • Paid the claims according to the benefits.
  • Medical terminology experience.

File Clerk

Saxe and Harris Dr's Office
03.2000 - 07.2000
  • Sorted and classified documents into appropriate filing systems for increased traceability.
  • Monitored and updated filing systems to meet organization standards.
  • Reduced misplaced files by conducting regular audits and maintaining accurate records of all stored items.
  • Maintained client confidentiality by upholding strict adherence to data privacy regulations and guidelines.
  • Examined, categorized, and sorted incoming documents.
  • Assisted with document scanning and imaging projects to support accurate file back-up.

Education

High School Diploma -

Huntington East High School
Huntington, WV

Skills

  • Highly motivated
  • Customer service
  • Problem-solving
  • Attention to detail
  • Data entry
  • Team collaboration
  • Claims processing
  • Verbal and written communication
  • Critical thinking
  • Medical coding

Timeline

Caretaker

William Holley
04.2024 - 03.2025

Customer Service Representative

Probill
07.2021 - 07.2022

Consultant

Pampered Chef
06.2021 - 04.2024

Babysitter

Kaytlin Blair
04.2021 - Current

Cashier

Walmart
06.2017 - 08.2019

Crew Member

Subway
05.2016 - 06.2017

Crew Member

Sodexo USA
08.2001 - 11.2020

File Clerk

Saxe and Harris Dr's Office
03.2000 - 07.2000

Claims Adjuster

American Benefit Corporation
02.2000 - 04.2005

High School Diploma -

Huntington East High School

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