Kristy Blunk
Training Director
Terre Haute,IN
Summary
Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design.
Overview
16
16
years of professional experience
Work History
Training Director
Chick-fil-A
Terre Haute, IN
01.2021 - Current
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Delivered new employee onboarding and training sessions
- Developed certified trainers for both Front and Back of house
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Drove departmental performance and achievement of service levels through focused team operational reviews and structured coaching
Flight Attendant
Southwest Airlines
Dallas, TX
03.2017 - Current
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Answered passenger questions and provided solutions to issues arising during flights.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Served beverages and refreshments and provided information about in-flight offerings to passengers.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Ensured safety and comfort of customers onboard aircraft.
- Resolved passenger conflicts and medical emergencies during flights.
District Manager
Family Video
Terre Haute, IN
10.2007 - 01.2017
- Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
- Supervised 10 locations to enforce high-quality standards of operation.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Coordinated with other district managers to actualize performance improvement strategies.
- Optimized team performance with newly implemented sales and merchandising procedures.
Education
No Degree - Business Administration
Olivet Nazarene University
Bourbonnais, ILSkills
Process evaluation and enhancement
Staff development plans
Leadership training
New hire on-boarding
Training solutions development
Time management
Public speaking
Problem-Solving
Organization and Time Management
Timeline
Training Director
Chick-fil-A
01.2021 - Current
Flight Attendant
Southwest Airlines
03.2017 - Current
District Manager
Family Video
10.2007 - 01.2017
No Degree - Business Administration
Olivet Nazarene University