Kristy Brown
Owosso,Michigan
Summary
Detail-oriented professional with strong communication and interpersonal skills. Proven ability to excel in fast-paced environments while maintaining high standards of accuracy and efficiency. Experienced secretary with a focus on customer relations and effective problem-solving. Demonstrated capacity to work independently or collaboratively to meet organizational objectives.
Overview
27
27
years of professional experience
Work History
Secretary 9
State of Michigan, Michigan State Police
Dimondale, Michigan
08.2023 - Current
- Managed scheduling and appointments for department personnel efficiently.
- Assisted in preparing reports and documentation for internal use.
- Organized meetings, including logistics and agendas, for leadership discussions.
- Responded to inquiries from the public with professionalism and clarity.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Supported training initiatives by preparing materials and resources for new staff members.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
Pre Access Coordinator
Memorial Healthcare
Owosso, Michigan
12.2016 - 08.2023
- Proficient in Microsoft Office, Word, Excel, Teams and Outlook.
- Prepare and review operational reports and schedules to ensure accuracy and efficiency.
- Schedule meetings, create agenda and take meeting minutes.
- Set goals and deadlines for the department.
- Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.
- Manage staff, preparing work schedules and assigning specific duties.
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
- Manage daily, monthly and yearly Stats for departments.
- Payroll for departments.
- Update department notes.
- Contact person for department.
- Meet with other department managers.
Lead Call Center Specialist
Memorial Healthcare
Owosso, Michigan
01.2013 - 12.2016
- Train new employees.
- Update department notes.
- All duties as included in Call Center Specialist Role.
Call Center Specialist
Memorial Healthcare
Owosso, Michigan
02.2005 - 01.2013
- Contact patients to schedule test.
- Instruct patients regarding appropriate preparation for tests.
- Inform patients regarding estimate of payment for tests.
- Verify patients insurance.
- Obtain prior authorizations from insurance providers.
Tech Assistant
Memorial Healthcare
Owosso, Michigan
04.1999 - 02.2005
- Transport patients.
- Register patients upon arrival.
- Clean rooms.
- Assist Radiology Technicians.
- Prepare including copy/transfer x-rays and reports for patients.
Education
Nursing -
Lansing Community College
Lansing, Michigan06.2001
Skills
- Organizational skills
- Team management
- Calm under pressure
- Customer service excellence
- Leadership
- Attention to detail
- Problem solving
- Multitasking
Accomplishments
Presidential Award - Memorial Healthcare
Timeline
Secretary 9
State of Michigan, Michigan State Police
08.2023 - Current
Pre Access Coordinator
Memorial Healthcare
12.2016 - 08.2023
Lead Call Center Specialist
Memorial Healthcare
01.2013 - 12.2016
Call Center Specialist
Memorial Healthcare
02.2005 - 01.2013
Tech Assistant
Memorial Healthcare
04.1999 - 02.2005
Nursing -
Lansing Community College