OBJECTIVE
Overview
Work History
Education
Skills
Certification
LEADERSHIP
Timeline

Kristy Brown

KNK Sassy Schnauzers
Belmont,NC
1
Certification
31
years of professional experience

Provide courteous customer service to help the company succeed. Strive to achieve customer satisfaction and de-escalate tense situations. Address and resolve clients concerns effectively. Maintain business operations professionally.

Work History

Customer Service

26 Years 4 Months
KNK Sassy Schnauzers | 06.2000 - Current
  • Managed business customer service, responding to requests and concerns promptly.
  • Increased clientele through exceptional customer service and professional communication skills.
  • Provided outstanding customer service.

Customer Relations Team

7 Years 5 Months
Specialty Optical Services | 01.1997 - 06.2004
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Family Advocate

1 Year 5 Months
Clay County HeadStart Program | 08.1995 - 01.1997
  • Advocated for families by providing resources and support tailored to individual needs.
  • Collaborated with educators to develop personalized learning plans for children in the program.
  • Enhanced family support by conducting thorough assessments and identifying specific needs.
  • Built trusting relationships with clients through active listening, empathy, and cultural sensitivity during interactions at work or home visits.

Education

- Literacy Education, Human Resources & Development (Personal, Professional, Job Club), Early Childhood Development (Credentials1&2)

Tri County Community College | Murphy, NC

GPA: GPA 4.0

Skills

Ability to work independently and collaboratively
Dependable
Communication
Problem-solving
Proficient customer service
Customer service and satisfaction

Certification

HRD

LEADERSHIP

Successfully managed a very busy office with high call volume while maintaining excellent customer service.

Timeline

Customer Service

KNK Sassy Schnauzers
06.2000 - CurrentRead More

Customer Relations Team

Specialty Optical Services
01.1997 - 06.2004Read More

Family Advocate

Clay County HeadStart Program
08.1995 - 01.1997Read More

Tri County Community College

from Literacy Education, Human Resources & Development (Personal, Professional, Job Club), Early Childhood Development (Credentials1&2)
Read More
Kristy Brown