Provide courteous customer service to help the company succeed. Strive to achieve customer satisfaction and de-escalate tense situations. Address and resolve clients concerns effectively. Maintain business operations professionally.
Work History
Customer Service
26 Years 4 Months
KNK Sassy Schnauzers | 06.2000 - Current
Managed business customer service, responding to requests and concerns promptly.
Increased clientele through exceptional customer service and professional communication skills.
Provided outstanding customer service.
Customer Relations Team
7 Years 5 Months
Specialty Optical Services | 01.1997 - 06.2004
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Demonstrated respect, friendliness, and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Family Advocate
1 Year 5 Months
Clay County HeadStart Program | 08.1995 - 01.1997
Advocated for families by providing resources and support tailored to individual needs.
Collaborated with educators to develop personalized learning plans for children in the program.
Enhanced family support by conducting thorough assessments and identifying specific needs.
Built trusting relationships with clients through active listening, empathy, and cultural sensitivity during interactions at work or home visits.
Education
- Literacy Education, Human Resources & Development (Personal, Professional, Job Club), Early Childhood Development (Credentials1&2)
Tri County Community College | Murphy, NC
GPA: GPA 4.0
Skills
Ability to work independently and collaboratively
Dependable
Communication
Problem-solving
Proficient customer service
Customer service and satisfaction
Certification
HRD
LEADERSHIP
Successfully managed a very busy office with high call volume while maintaining excellent customer service.
Timeline
Customer Service
KNK Sassy Schnauzers
06.2000 - CurrentRead More
Customer Relations Team
Specialty Optical Services
01.1997 - 06.2004Read More
Family Advocate
Clay County HeadStart Program
08.1995 - 01.1997Read More
Tri County Community College
from Literacy Education, Human Resources & Development (Personal, Professional, Job Club), Early Childhood Development (Credentials1&2)