Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Kristy Burrill

Treasure Island,FL

Summary

Enthusiastic Patient Care Coordinator and Liaison motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successfully devising satisfying solutions to complex problems. Dedicated and compassionate Patient Care Liaison (RN) with career history in direct patient care, triage and care coordination in fast-paced environment. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service. Hardworking Patient Care liaison with success providing individualized patient care. Committed to delivering best-in-class patient care through effective education and counseling. Proven leadership focused on increasing and enhancing patient care and satisfaction. Streamline safety protocols for comprehensive care. Compassionate liaison with experience offering patient care in outpatient environments. Works well and respectfully with diverse patient populations and fosters trusting relationships to improve experiences and outcomes. Efficiently coordinates with healthcare professionals to advance patient satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure Patient care coordinator/ Liaison position. Ready to help the team achieve company goals. To seek and maintain full-time or part-time position that offers professional challenges utilizing interpersonal skills, excellent time management, superior patient care and problem-solving skills.

Overview

15
years of professional experience

Work History

Dr. First Injury Group

Lead Patient Care Coordinator/Patient Liaison
01.2010 - Current

Job overview

  • Patient Care coordinator and Patient Liaison at Dr. First injury group. Job assignments included initial evaluations and assessments of new patients (while essentially striving for overall superior first impressions) continuing with overseeing and performing treatments, vitals, any indicated modalities which included, therapeutic ultrasound, hydrocollator heat therapy, hydro therapy, electrical muscle stimulation, assisting PT with ROM exercises and or treatments. Lastly, educate and create care plans for patients and families to carry out their ADL's, and to manage their injuries, conditions, and overall health.
  • Another entity of my role with Dr. First Injury Group, as of most recent, is networking, marketing and coordinating with physicians and attorneys that work with patients and their cases to streamline for upmost professional and complete care.

Heresch Emandi

Central Medical Clinic
01.1996 - 01.2000

Job overview

  • Boosted patient satisfaction by addressing concerns promptly and resolving issues in a timely manner.
  • Facilitated smooth transitions between departments, ensuring continuity of care for patients throughout their treatment journey.
  • Managed high call volumes efficiently, triaging calls effectively and directing them to appropriate personnel as needed.
  • Decreased patient wait times through effective resource allocation and appointment management.
  • Enhanced patient care by implementing efficient scheduling and coordination processes.
  • Streamlined communication between healthcare providers, resulting in improved patient outcomes.
  • . Supported clinical staff in providing exceptional care through seamless coordination of appointments, referrals, tests, and follow-up visits.
  • Maintained high levels of customer service while managing difficult situations or disputes involving patients or family members.
  • Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
  • Delivered excellent patient experiences and direct care.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Communicated with patients, ensuring that medical information was kept private.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Conducted 30-40 regular follow-up calls per day with discharged patients to monitor progress and provide additional support as needed.

IPS

Sales, Front Office Manager
01.1992 - 01.1996

Job overview

  • Developed office policies by implementing standards and procedures to guide efficient, effective operation of office.
  • Managed sales targets effectively to ensure consistent growth in a highly competitive market.
  • Negotiated contracts skillfully with suppliers to secure favorable pricing for products and services.
  • Monitored staff productivity closely, offering guidance and support to improve individual performance levels.
  • Developed customized proposals for prospective clients, successfully closing deals and expanding customer base.
  • Maintained inventory by checking stock to determine inventory levels, ordering products, expediting orders, and verifying receipts.

Education

St. Petersburg College of Nursing
St. Petersburg, FL

Associate Degree In Nursing from Nursing Administration
08.2001

University Overview

While in my clinical rotation at nursing school, I interned at a Plastic Surgery center and quickly learned that I has a strong interest in the field.

SPC
St. Petersburg, FL

Bachelor of Arts from Communications
01.1994

University Overview

Skills

  • Patient Care Coordination
  • Inventory Management
  • Patient Education
  • Patient Relations
  • Patient Flow Management
  • Medical Data Collection
  • Customer Service
  • Medical Terminology
  • Patient confidentiality
  • Patient Safety
  • Patient Records Management
  • Patient documentation
  • Patient Outreach and Follow-Up
  • Patient Assessment
  • Multitasking ability
  • Attention to Detail
  • Follow-up care
  • Organizational Skills
  • Basic Life Support for Health Care Providers (BLS)
  • Care Delivery
  • Patient Advocacy

Timeline

Lead Patient Care Coordinator/Patient Liaison
Dr. First Injury Group
01.2010 - Current
Central Medical Clinic
Heresch Emandi
01.1996 - 01.2000
Sales, Front Office Manager
IPS
01.1992 - 01.1996
St. Petersburg College of Nursing
Associate Degree In Nursing from Nursing Administration
SPC
Bachelor of Arts from Communications
Kristy Burrill