Kristy Bylo
Bank Teller
Troy,NY
Summary
Proven leader and skilled in cash management, I excelled at SEFCU by driving branch performance and enhancing customer satisfaction. Leveraging strong leadership and customer service excellence, I consistently met targets and fostered community engagement. My approach not only improved operational efficiency but also strengthened client relationships through personalized banking solutions.
Overview
2022
2022
years of professional experience
Work History
Head Bank Teller
SEFCU
- Managed high-volume cash drawer, maintaining accountability and minimizing discrepancies.
- Assisted branch management in implementing new policies and procedures, ensuring smooth transitions for both staff and clients.
- Led weekly team meetings focused on continuous improvement initiatives throughout the branch operations.
- Actively participated in community events on behalf of the bank, reinforcing a positive local presence among clients.
- Collaborated with team members to meet or exceed branch performance targets consistently.
- Handled escalated customer service issues, resolving conflicts professionally while maintaining client satisfaction.
- Conducted regular audits of cash drawers, ensuring compliance with internal controls and regulatory requirements.
- Balanced ATM machines daily as part of routine maintenance tasks, ensuring optimal functioning and reliability for customers'' use.
- Supported branch marketing campaigns by displaying promotional materials prominently within the lobby area.
- Developed strong relationships with customers, promoting bank products and services tailored to individual needs.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Educated customers on online banking and mobile banking applications.
Teachers Assistant
Kevin G. Langhan School
09.2019 - 11.2021
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Worked with lead teacher to monitor class schedule and take attendance.
- Reviewed lesson material with students individually or in small groups.
Education
Associate Teaching Assistant - Education
HVCC
Troy, NYSkills
- Strong leadership qualities
- Training and mentoring
- Cash handling expertise
- Financial record keeping
- Cash counting
- Friendly
- Cash handling and management
- Positive
- Approachable
- Multitasking
- Multitasking Abilities
- Reliability
- Customer service excellence
Timeline
Teachers Assistant
Kevin G. Langhan School
09.2019 - 11.2021
Head Bank Teller
SEFCU
Associate Teaching Assistant - Education
HVCC
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